Senior Deal Desk Manager

🔥 11 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Raptor Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Raptor Technologies is a company that specializes in integrated school safety solutions. They provide a comprehensive suite of software and services designed to enhance school security, focusing on tools such as visitor management systems, behavioral threat assessment software, and emergency management systems. Raptor's solutions are utilized by a vast number of educational institutions to ensure the safety and compliance of students and staff, offering features like emergency notifications, training programs, and various management systems tailored for schools.

📋 Description

• Build and scale the Deal Desk operating model, including engagement criteria, policies, approval frameworks, workflows, and service levels • Deliver initial engagement criteria, approval matrix, and published service level commitments within the first 180 days • Define when Deal Desk involvement is required based on deal complexity, commercial exceptions, pricing, and risk • Create playbooks and guidelines for consistent handling of complex transactions • Continuously improve processes as the business, products, and commercial model evolve • Act as the commercial quarterback for complex, strategic, and non-standard transactions • Coordinate Sales, Legal, Finance, Revenue, Customer Success, and Business Systems stakeholders • Review deal structures, pricing, discounts, products, billing requirements, and non-standard commercial terms • Identify and resolve discrepancies across quotes, contracts, POs, Salesforce, and billing requirements • Manage commercial exceptions and coordinate approvals and escalations • Partner with Legal on non-standard agreements and with Sales on customer requirements • Partner with Sales Operations on compensation and quota-crediting treatment of non-standard deals • Ensure accurate ARR, deal economics, and commercial data across business changes and transactions • Establish Salesforce data controls and standards supporting forecasting, billing, and revenue processes • Own Deal Desk and exception workflows within RevCloud and optimize quoting, approvals, workflows, and automation • Define business requirements and controls for Salesforce and RevCloud enhancements • Lead process improvement and automation recommendations across the quote-to-cash process • Support Sales with customer procurement requirements, documentation, and PO issues • Serve as an escalation point for complex commercial or execution issues

🎯 Requirements

• 10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, Commercial Operations, Finance, or a related function, including 3+ years in Deal Desk within B2B SaaS • Demonstrated experience managing complex SaaS transactions involving pricing, contracts, renewals, amendments, and non-standard commercial arrangements • Experience building or significantly scaling a Deal Desk or similar commercial function • Strong understanding of SaaS quote-to-cash, pricing, discounting, ARR, renewals, and commercial structures • Strong Salesforce experience; RevCloud or similar CPQ/deal management experience strongly preferred • Proven ability to build structure and scalable processes in an evolving environment • Strong project management skills and experience leading cross-functional systems or process implementations • Ability to influence stakeholders and drive accountability without direct authority • Excellent communication, problem-solving, and business judgment, with strong attention to detail • Comfortable operating strategically while diving into the details of complex transactions when needed

🏖️ Benefits

• Remote-first philosophy • Flexible paid time off • Paid parental leave • 11 Paid holidays per year • Workplace flexibility • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical • 401(k) employer contribution to help you plan for the future • Company paid life insurance, STD, and LTD • Pet insurance • Strong mentorship and leadership • Career advancement opportunities