Community Support Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Raya

WebsiteLinkedInAll Job Openings

51 - 200 employees

🌍 Social Impact

👥 B2C

📱 Media

Social Impact • B2C • Media

Raya is a private, membership-based community that connects celebrities, influencers, and other professionals through a social networking app. Known for its exclusivity and discretion, Raya offers a platform for networking and social interaction among its elite members. It is often referred to as a 'Tinder for the famous,' offering both dating and professional connection opportunities.

📋 Description

• Provide timely, accurate, and precise support to Raya members via email • Handle inquiries with empathy and warmth • Troubleshoot product and service issues, identify root causes, offer solutions, and follow up through resolution and member aftercare • Communicate trends, recurring issues, and member insights to improve the member experience • Participate in product testing and support quality assurance during new releases • Analyze support data and surface actionable insights to improve team efficiency and member experience • Contribute to policy and process improvements that enhance support workflows • Foster a positive, collaborative, and high-performing team and company culture • Collaborate with the global support team, Community leadership, and cross-functional partners

🎯 Requirements

• Experience in customer service, in any industry • Exceptional written and verbal communication skills • Strong critical thinking and problem-solving abilities • Excellent active listening skills • Superb attention to detail with a consistent focus on quality • Deep empathy, patience, and a calm, thoughtful approach to conflict resolution • Passion for delivering exceptional service and setting a high bar for member experience • Comfortable working in a fast-paced, startup environment • Ability to handle sensitive and confidential content with care • Ability to work a Sunday to Thursday or Thursday to Monday schedule, including early mornings or late evenings depending on time zone • Experience in hospitality, member clubs, or other high-touch service environments • Familiarity with the Raya app and community • Experience using Zendesk or a similar support platform