Admissions Operations Contractor – Undergraduate

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $25 / hour

⏱ Part Time

⚪️ Entry-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Reach University

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

Education

Reach University is a higher-education organization that converts on-the-job experience into academic credentials. Reach Teachers College, part of Reach University, offers apprenticeship-based Bachelor’s and Master’s degrees for full-time school employees, alternative certification teacher-preparation programs, and administrative credentials for school leaders. The National Center for the Apprenticeship Degree (NCAD) at Reach University provides technical assistance to colleges and institutions seeking to develop apprenticeship-based degree programs. Reach focuses on graduate and undergraduate education, apprenticeships, teacher preparation, and workforce development in K–12 settings.

📋 Description

• Serve as the primary admissions support contact for new and current applicants • Collect, verify, and track outstanding admissions materials, including transcripts, employer documentation, and required program forms • Maintain an accurate, live tracker of applicant statuses within the system • Execute proactive outreach via email, text, and phone calls to guide applicants through completing their files • Evaluate and transition qualified candidates from "Incomplete" to "Complete" status • Identify and flag potential file concerns or edge cases to Admissions Advisors • Partner with Admissions Advisors to resolve missing documentation issues and eliminate application bottlenecks • Identify recurring patterns causing delays in the completion process • Ensure no application profile remains unreviewed or untouched beyond 3–5 business days • Escalate complex eligibility cases to designated team leads • Maintain a weekly 30-minute pipeline review sync with the Admissions Lead • Submit a concise end-of-week summary covering applicants contacted, follow-up volume, applications moved to "Complete," escalation roadblocks, and operational trends • Reduce the "Incomplete" application backlog and turnaround time • Reduce administrative workload for full-time admissions advisors • Maintain accurate documentation, tracking, and applicant communication

🎯 Requirements

• Effective communication skills and ability to connect with people with a variety of lived experiences • Effective written and oral communication skills related to customer service and relationship management • Strong organizational and time management skills • Ability to organize and prioritize work • High attention to detail and accuracy • Commitment to diversity, equity, and inclusion • Passion for working with teachers and commitment to Reach University's mission • Higher education experience appreciated but not necessary • Previous service as a teacher appreciated • Previous experience in a customer-facing role with a high level of interaction is necessary • Intermediate to advanced skill in Excel, Word, PowerPoint, and Google Suite of products

🏖️ Benefits

• Medical, vision, and dental insurance plans • Additional wellness programs • Flexible Time Off policy • Flexible remote-only work environment • Professional development support and opportunities