Director of Compliance

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🕒 April 23

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Readymode

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Readymode is a comprehensive call center software provider offering a hybrid-cloud solution for both outbound and inbound calling. Known for its advanced predictive dialer, it helps businesses connect with more leads in less time by optimizing dialing speeds. The software also includes an integrated CRM, security and compliance features, and real-time reporting and analytics. Designed to enhance productivity and streamline operations, Readymode serves various industries including real estate, healthcare insurance, solar energy, and business process outsourcing (BPO). The platform is user-friendly and supports seamless integrations with numerous tools, aiming to improve customer engagement and business growth.

📋 Description

• Develop, implement, and oversee our Compliance & GRC (Governance, Risk, and Compliance) program that meets or exceeds North American regulatory standards. • Act as the primary expert on Canadian and US telecommunications laws (including TCPA, FCC/FTC regulations, and state-specific restrictions). • Monitor changes in the landscape to proactively adjust company strategy. • Maintain and manage the vetting of all customers to protect the integrity of the Readymode platform and ensure strict adherence to our Acceptable Use Policy. • Develop and scale risk assessment processes. • Identify potential vulnerabilities in the customer lifecycle and implement controls to mitigate legal and operational risks. • Act as a thought leader in compliance for Readymode and partner with the Marketing team to produce high-value compliance content. • Empower the Readymode team, from Sales to Product, by translating complex regulations into actionable operational procedures. • Ensure compliance is embedded from the first touchpoint to the end of the customer lifecycle. • Build and maintain strong working relationships with regulatory authorities and industry groups. • Maintain rigorous, audit-ready records of all compliance activities, customer reporting, and platform usage to ensure 100% transparency at all times. • Partner with Engineering and Product teams to integrate compliance features (like state calling restrictions and DNC management) directly into the Readymode platform.

🎯 Requirements

• 8+ years of experience in Compliance, Legal, or Regulatory Affairs, preferably within the SaaS, Telecommunications, or FinTech sectors. • Deep understanding of TCPA, TSR, STIR/SHAKEN, and DNC registries. • Familiarity with data privacy frameworks (ie CCPA) is a significant asset. • Proven ability to build a compliance function from the ground up in a high-growth environment. • Exceptional ability to communicate complex legal requirements to non-technical stakeholders and customers. • Bachelor’s degree in Law, Business, or a related field.

🏖️ Benefits

• Competitive package – Strong compensation including equity opportunity • Health insurance • Professional development opportunities • 401(k) matching