Manager, Implementations

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏠 Real Estate

☁️ SaaS

🤝 B2B

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Real Estate • SaaS • B2B

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Own portfolio management of Knock implementations, including intake, prioritization, resource alignment, and delivery across a high-volume pipeline. • Manage backlog health, balancing capacity, timelines, and customer commitments to meet MTTI and activation targets. • Ensure consistent execution across implementations, maintaining high standards for data readiness, configuration accuracy, and on-time delivery. • Lead, coach, and develop a team of implementation ICs to deliver scalable, high-quality outcomes. • Define and enforce standardized processes for onboarding, configuration, and activation of Knock and Lumina AI capabilities. • Monitor and drive key operational metrics, including quality, backlog aging, timelines, and customer satisfaction. • Partner cross-functionally with Product, Engineering, Sales, and Customer Success to resolve complex issues, reduce friction, and improve implementation outcomes. • Identify and drive process improvements and automation opportunities to increase efficiency and scalability. • Serve as the escalation point for high-impact customer and product issues, ensuring timely resolution and clear communication.

🎯 Requirements

• 3+ years of professional experience consisting of: • 2+ years of experience in a customer facing role. • Bachelor’s Degree in business, technology, or computer science related field (preferred). • Experience leading teams or large projects (preferred). • 3+ years of experience in software implementation (preferred). • 2+ years of experience with RealPage products, SharePoint and Salesforce.com (preferred). • Strong customer-facing leadership with ability to build trust, manage expectations, and drive positive outcomes. • Excellent communication skills; able to translate technical concepts for non-technical stakeholders. • Experience managing customer interactions, including onboarding, issue resolution, and escalations. • Proven ability to lead, coach, and develop high-performing teams in a fast-paced environment. • Background in technology, consulting, or project management with experience managing multiple implementations. • Experience supporting AI-driven capabilities (e.g., Lumina AI), including data readiness and workflow integration. • Strong understanding of data dependencies, integrations, and automation (e.g., Salesforce, DataHub, APIs). • Understanding of front office workflows (e.g., leasing, marketing, resident engagement) and their impact on customer outcomes. • Ability to drive process improvements and manage competing priorities in a high-volume, deadline-driven environment. • Previous property management experience (preferred).

🏖️ Benefits

• Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position.