Client Success Manager – Military

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Recurrent

WebsiteLinkedInAll Job Openings

201 - 500 employees

📱 Media

👥 B2C

💰 $300M Private equity on 2022-06

Media • B2C

Recurrent is a digital media company that builds and grows trusted, editorial-first brands for passionate consumer audiences across platforms and communities. The company focuses on high-quality, trustworthy coverage, audience-first product development, and connecting readers with partners through advertising, partnerships, and licensing. Recurrent operates multiple consumer-facing brands and emphasizes audience engagement, social distribution, and content licensing to monetize its reach.

📋 Description

• Act as the primary point of contact for clients, building strong relationships and ensuring satisfaction with products and services • Partner with Sales Leadership on large, cross-channel, strategic partnerships • Deliver timely, accessible, and proactive customer service • Support the sales team in the RFP process by facilitating brainstorm meetings, providing historical insights and best practices, and building media plans • Handle client requests including screenshots, content edits, and reporting requests • Collaborate with the sales team to identify opportunities for expanding the client base through referrals and other channels • Gather client feedback and share it with internal teams to drive improvements • Conduct regular client check-ins to ensure satisfaction and identify further engagement opportunities • Prioritize and project manage campaign deliverables by coordinating with and delegating to internal departments • Conduct daily campaign reviews, analysis, and optimization • Develop and maintain an organizational system for campaign assets • Refine reporting templates to demonstrate ROI and present campaign findings to support renewals • Maintain accurate and up-to-date client records in Boostr, the order management system

🎯 Requirements

• A Bachelor's Degree in Business, Marketing, Communications or other related field is preferred • Five to eight years of experience in a client-facing role managing $2-3M+ in revenue annually, preferably in digital publishing, with a digital media agency or in the creator space • Experience facilitating multi-platform executions across social, custom video, branded content, podcast, YouTube and email • Experience managing post-sale lifecycle from kick-off to final wrap reports • Ability to analyze and interpret data, draw strategic recommendations, and present findings to clients • Excellent communication skills, both written and verbal • Strong relationship-building skills and the ability to develop trust with clients • Proven ability to manage multiple clients and projects simultaneously • Detail-oriented with strong organizational and time-management skills • Familiarity with CRM systems and other sales and marketing tools • Proficiency in media planning, Microsoft Excel, and Google Sheets • Ability to work independently as well as collaboratively with cross-functional teams • U.S. based time zone