Confirmation Pathways Associate

Job not on LinkedIn

🔥 55 minutes ago

🏈 Alabama, Arizona, +12 more states – Remote

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💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

Where this job comes from

Posted on American Red Cross's careers page, not through a job board

First seen by Remote Rocketship 55 minutes ago

Logo of American Red Cross

American Red Cross

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Conduct identity and residency verification activities for disaster clients whose identity or addresses could not be verified through standard processes • Review client case records, RC Care information, and tracking systems to identify cases requiring outreach and verification • Conduct a minimum of three client contact attempts using approved communication methods • Communicate verification requirements and facilitate virtual identification and residency confirmation sessions • Assess identity and residency information through approved virtual platforms and validate it against case records • Document verification activities, observations, and findings in designated systems • Identify discrepancies, verification concerns, or incomplete information and refer findings through established review channels • Maintain privacy, documentation, and quality standards while delivering client-centered service • Work independently and with Casework Transformation Operations staff to identify trends, project future volumes, inform business decisions, and report issues to leadership • Support development of a volunteer cadre of Assisted Confirmation Pathway specialists • Serve on-call rotations for overnight and weekend ACP processing • Work from home under limited supervision during steady-state and operational-state periods

🎯 Requirements

• Bachelor's degree or equivalent combination of education and related experience required • Minimum 3 years of related experience or equivalent combination of education and related experience required • May require the ability to obtain a government security clearance • May require fluency in a second language • Ability to work on a team • Ability to use a personal computer, applicable software, and office equipment for sustained periods of time • Travel required up to 5-10% • Operational flexibility to meet sudden and unpredictable needs • Ability to work an alternative schedule, such as Tuesday-Saturday or Sunday-Thursday • Ability to serve on-call rotations for overnight and weekend ACP processing, approximately 1 week of every month

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on type of job and tenure • 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Short + Long Term Disability and Insurance • Service Awards and recognition • Fully remote work from home • Mentors and purposeful career path • Alternative schedules such as Tuesday-Saturday or Sunday-Thursday • Opportunity to support a mission-based humanitarian organization

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