Red Cup IT
11 - 50 employees
Founded 2009
🔒 Cybersecurity
☁️ SaaS
Cybersecurity • SaaS • Managed Services
Red Cup IT is a Managed Service Provider (MSP) specializing in cybersecurity, compliance, and virtual CIO services for mid-sized companies and enterprises. The company is dedicated to providing advanced cybersecurity solutions, IT operations support, and managing complex projects while ensuring a cooperative relationship with clients' in-house IT teams. With a comprehensive focus on security, Red Cup IT offers services including IT skill augmentation, project delivery, and cloud management, all tailored to deliver effective and secure IT environments for its clients.
IT Service Desk Manager
Job not on LinkedIn
🕒 January 14
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Red Cup IT
11 - 50 employees
Founded 2009
🔒 Cybersecurity
☁️ SaaS
Cybersecurity • SaaS • Managed Services
Red Cup IT is a Managed Service Provider (MSP) specializing in cybersecurity, compliance, and virtual CIO services for mid-sized companies and enterprises. The company is dedicated to providing advanced cybersecurity solutions, IT operations support, and managing complex projects while ensuring a cooperative relationship with clients' in-house IT teams. With a comprehensive focus on security, Red Cup IT offers services including IT skill augmentation, project delivery, and cloud management, all tailored to deliver effective and secure IT environments for its clients.
📋 Description
• Manage daily service desk operations, including ticket queue management, workload balancing, shift cover, and monitoring SLAs/KPIs • Lead, coach, and develop service desk analysts • Handle escalated incidents and high-priority issues • Analyze metrics and customer feedback to identify trends, recurring problems, and improvement opportunities • Collaborate with wider IT to support major incident handling
🎯 Requirements
• Several years’ experience in a service desk or IT support environment • Strong knowledge of IT service management practices and frameworks such as ITIL • Broad technical understanding of end-user computing, networks, business applications, and common enterprise platforms • Excellent communication, stakeholder management, and customer service skills
🏖️ Benefits
• Health insurance • Paid time off • Professional development
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