Account Solution Architect

🔥 2 hours ago

⛰️ Colorado, Nebraska – Remote

⛰️ Colorado – Remote 🌾 Nebraska – Remote

💵 $150.9k - $241.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Become the technical leader at assigned customer accounts, building strong relationships to better understand their goals, challenges and desired outcomes and become the trusted advisor to their technical teams • Be the technical advisor to the Sales team, providing guidance on all technical aspects of the sales process • Collaborate with the Sales team to understand customer requirements and technical needs, identifying and mitigating technical sales blockers • Assist in developing proposals and responding to RFPs (Request for Proposals) with technical expertise and solution recommendations • Lead the technical sales conversation, conveying the ways in which Red Hat’s portfolio and architected solutions address the customer’s business and organizational requirements • Create, manage and execute Customer Success Plans, collaborating with Sales, Customer Success, Adoption, and Consulting teams to ensure successful onboarding and implementation of Red Hat’s solutions • Influence the Account Plan, collaborating with the Account team to increase pipeline and close opportunities • Provide ongoing technical support and guidance to customers, addressing issues that arise. • Conduct regular check-ins with customers to assess satisfaction levels and identify opportunities for expansion or upselling.

🎯 Requirements

• Strong technical background with experience in solution architecture, consultative selling and complete sales process management (pre and post sales) • Foundational level knowledge of Red Hat’s portfolio of products and an advanced level of knowledge of Red Hat Enterprise Linux, Ansible, OpenShift, Cloud and DevOps • Excellent communication and executive presentation skills, with the ability to convey and demonstrate complex technical concepts to both technical and non-technical audiences • Proven experience in customer success and technical account planning, account management or related roles, with a focus on delivering exceptional customer experiences • Strong cross functional collaborator with the ability to build and maintain strong relationships with customers and internal stakeholders • Strong discovery, problem-solving and analytical skills to understand customer requirements and design appropriate solutions • Strong project management skills to manage multiple customer accounts and prioritize tasks effectively • Willingness to travel as needed to meet the needs of the business and our customers.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!