Customer Success Executive

🔥 3 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $132.4k - $211.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Establish a trusted advisor relationship with customer executive leaders, sponsors, and key stakeholders so that all of Red Hat's activities are closely aligned with the customer's business goals • Clearly and concisely explain the business and technical value of Red Hat, our offerings and solutions, and how they address the customer’s strategic priorities • Assess key business challenges, develop high-level strategies for customer success, coordinate delivery, and inspire stakeholders to ensure successful customer outcomes • Define and deliver customer success and adoption strategy with your customers and be an advocate for their needs by being a voice of the customer back in Red Hat • Lead, coordinate, inspire, and focus organizational energy across Red Hat, including marketing, sales, product development, customer success, technical support, and partner teams to deliver on the customer success strategy • Ensure that customers achieve maximum value from their investment using a programmatic, measurable approach during each phase of the customer life cycle • Minimize subscriber churn through continuous engagement, value realization, education, coaching, and persuasion • Work collaboratively with enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion, retention, and loyalty • Recommend specific solutions to increase customers value which will improve customer sentiment, move them towards their goals, and increase Red Hat's expansion revenue • Partner and collaborate with marketing teams to build customer referenceability • Facilitate engagement across functional areas of the company, including marketing, sales, services, product management, engineering, finance, training, and technical support teams to handle issues impacting customer success

🎯 Requirements

• 7 years of account management or customer success experience, preferably within the enterprise software industry • Solid experience and understanding of the financial services industry • Experience advocating for customers and an ability to foster and cultivate relationships with key customers and partners by delivering best-in-class subscription value • Outstanding communication skills to lead onsite and virtual strategic business reviews highlighting aspects of customer success with stakeholders ranging from individual contributors to executive leadership • Experience leading large projects and guiding solutions for complex business challenges and technical issues • Experience coordinating across functions, including executive leadership, management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectations • Solid understanding of the open source development model and open source software solutions like cloud computing, common enterprise software applications, and DevOps • Good understanding of enterprise technical support and professional services processes and workflows • Experience with Salesforce.com (SFDC) and familiarity with other leading customer relationship management, customer success, case management, and analytics solutions • Excellent time management skills and the ability to prioritize your workload • Proficiency articulating the business value associated with Red Hat’s (or related) offerings and solutions, with a demonstrated ability to guide these discussions with customers.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!