Senior Platform Partner Technical Account Manager

🔥 0 minutes ago

🌲 North Carolina, Massachusetts – Remote

🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $108k - $172.7k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Collaborate with a dedicated team supporting Red Hat partners • Provide hands-on technical and architectural guidance for partners building solutions using Red Hat Enterprise Linux • Develop relationships with key business and IT stakeholders and understand partners’ business goals and priorities • Perform technical reviews and share knowledge to proactively identify and prevent issues • Forewarn partners of technology changes or potential service disruptions and advise on mitigation strategies • Advise partners on current and future Red Hat products • Troubleshoot technical issues and drive issue escalation with Red Hat, partner, and customer teams • Analyze and present periodic operational performance reviews to leadership • Manage partner use cases and maintain clear, concise case documentation • Create partner engagement plans and keep solution documentation updated • Manage and grow partner relationships through attentive, relationship-based support • Advocate for partners within Red Hat and build trust • Share knowledge and best practices, contribute to internal projects and initiatives, and serve as a technical or process SME and mentor • Collaborate with Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues • Travel as necessary to visit partners and attend regional events • Support enterprise partners implementing Red Hat Enterprise Linux-based products and services • Learn and apply technologies including container orchestration, container registries, container build strategies, and microservices on container platforms • Maintain parity with Red Hat cloud technologies strategy • Help develop solution patterns that drive platform adoption • Engage field teams, customers, and partners to ensure positive cloud technology experiences and successful long-term enterprise outcomes • Communicate how Red Hat cloud solutions and roadmap align with partner use cases

🎯 Requirements

• 5+ years of Linux system administration experience • Hands-on experience with Red Hat Enterprise Linux in an enterprise grade production environment • Experience administering Linux storage using logical volumes • Versed in Linux patching strategies and tooling for large scale deployments • Extensive Linux troubleshooting experience on both physical and virtual environments • Familiarity with Linux containers and container management tools • Knowledge of cloud and server virtualization • Willingness to stay current on latest technologies and take an active role in career development • Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support • Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely • Comprehension of enterprise architecture and strategic business drivers • Ability to manage multiple issues and projects with an eye for detail • Direct experience with a variety of technology partners • Ability to develop and deliver presentations on various technical topics • Experience in a support, operations, development, engineering, or quality assurance organization is a plus • Red Hat Certified Engineer (RHCE) or equivalent experience is a plus • Awareness of the Red Hat product portfolio is a plus • Bachelor's degree in a technology-related discipline, preferably computer science or engineering, is a plus • Experience working with RHEL Image Mode is a plus • Prior technical leadership or mentorship experience is a plus • Technical knowledge of the Linux kernel and Linux file system is a plus • Expertise with PaaS, IaaS, and SaaS is a plus • Expertise with Red Hat Ansible is a plus • Experience containerizing applications for deployment in cloud environments is a plus • Familiarity with Git is a plus • Experience in storage configuration, deployment, and administration is a plus

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Employee stock purchase plan • Family planning reimbursement • Tuition reimbursement • Transportation expense account • Employee assistance program