Customer Success Manager

Job not on LinkedIn

🔥 12 hours ago

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $117k - $146.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Redis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $1.2M Secondary Market - Redis on 2021-12

SaaS • B2B • Artificial Intelligence

Redis is an in-memory data platform and open-source data store that provides low-latency caching, streaming, search, and real-time data services. It offers both Redis Cloud (a managed SaaS offering) and Redis open-source software for on-prem/hybrid deployments, plus a suite of tools and extensions—Redis Iris (real-time context for AI agents), Redis Context Retriever, LangCache, Redis Flex (tiered RAM+flash storage), Active-Active multi-region replication, Redis Insight UI, and client SDKs. Redis is used for core workloads like caching, session management, real-time messaging/streams, feature stores, vector search and semantic search for RAG/AI, fraud detection and real-time decisioning, targeting developers and enterprise customers across industries such as financial services, e-commerce/retail, gaming, healthcare and telco.

📋 Description

• Serve as the primary post-sale point of contact for assigned customers • Foster trust and understand customer business goals • Proactively support successful onboarding and continued adoption of Redis solutions • Build and maintain long-term relationships with technical and business stakeholders • Drive Redis Enterprise adoption by identifying aligned use cases • Deliver regular business reviews to demonstrate value, identify growth opportunities, and mitigate churn risk • Advocate for customer needs internally with Product, Support, and Engineering • Develop tailored customer success plans • Coordinate training, best-practice, and knowledge-sharing sessions with Redis experts • Monitor performance metrics and recommend ways to maximize ROI and optimize product usage • Identify expansion opportunities and partner with Sales on upsell and cross-sell initiatives • Track account health and mitigate risks early • Support contract renewals by demonstrating ongoing value • Collaborate with Sales, Solutions Architecture, Support, and other teams • Represent the customer voice within Redis

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role • Experience managing customers within Banking/Financial Services • Retail or Healthcare exposure is a plus • Strong understanding of cloud services, data platforms, or related technologies • Familiarity with Redis or NoSQL databases is a plus • Experience with SaaS products and public cloud (AWS, GCP, Azure) • Proven exposure to enterprise clients in the Financial Services industry • Understanding of common Fintech use cases • Proven track record of improving executive relationships, customer satisfaction, adoption, and retention • Exceptional interpersonal, verbal, and written communication skills • Ability to convey complex technical concepts to diverse audiences • Strategic problem-solving ability • Comfortable working cross-functionally with Sales, Product, and Marketing • Experience with CRM platforms such as Salesforce is a plus • Experience with customer success tools such as Gainsight is a plus • Experience with analytics platforms is a plus • Experience with Redis or another NoSQL database is a plus • Experience with software development in Java, .NET, or Python is a plus • Some experience with DBaaS, relational or non-relational, is a plus • Successful completion of a background check • Must be legally eligible to work in the country where the job is located

🏖️ Benefits

• 401(k) • Unlimited time off • Learning and development opportunities • Comprehensive health and wellness benefits • Discretionary bonuses • Stock options • Commuter benefits based on location • Commission plan may be included • Reasonable accommodations for applicants with disabilities