Customer Success Representative

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BARBRI Legal Ed

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1967

💼 Consulting

⚖️ Legal

📣 Marketing

Consulting • Legal • Marketing

BARBRI Legal Ed is a global leader in legal education, specializing in comprehensive preparation courses for legal exams. They offer LSAT Prep, Law School Prep, US Bar Exam and SQE Prep for solicitors qualifying in England and Wales. BARBRI provides flexible, individualized online learning solutions to help legal professionals and students succeed in their exams. Their services include admissions consulting, study aids, professional development training, and paralegal certificates. With a learner-centric approach, BARBRI partners with law schools, universities, and law firms to offer innovative and effective educational solutions.

📋 Description

• Process customer orders received through phone, email, fax, and other communication channels • Verify order information for accuracy and completeness • Communicate with customers, sales teams, and account managers to obtain missing information and resolve order issues • Research and resolve shipping, billing, and order-related inquiries • Process customer payments, including credit card transactions • Manage order returns in compliance with company procedures • Deliver professional, courteous, and solution-oriented customer service • Resolve customer issues on first contact whenever possible • Provide basic technical support and troubleshooting assistance • Escalate complex customer concerns to appropriate team members or managers • Use internal systems and technology platforms to maintain accurate customer and order records

🎯 Requirements

• Authorized to work in the United States on a full-time basis without current or future employer sponsorship • Temporary work authorization is not eligible • High school diploma or equivalent • 2+ years of customer service, order processing, administrative support, or related experience • Experience interacting directly with customers through phone, email, or other communication channels • Experience working with business software and technology platforms • Strong attention to detail and commitment to accuracy • Excellent verbal and written communication skills • Strong listening skills and ability to understand customer concerns • Problem-solving and critical-thinking abilities • Ability to manage multiple priorities in a fast-paced environment • Proficiency with Microsoft Office applications • Strong customer service orientation and commitment to customer satisfaction • Preferred: Associate degree or coursework in Business, Accounting, Marketing, or a related field • Preferred: Experience in order processing, customer support, accounts receivable, or order-to-cash operations • Preferred: Experience supporting customers in publishing, education, or eLearning • Preferred: Familiarity with ERP platforms such as NetSuite • Preferred: Experience handling billing, returns, shipping, and payment-related inquiries • Preferred: Experience providing basic technical support or troubleshooting assistance

🏖️ Benefits

• Health, dental, vision, and life insurance plans • Employer contribution to 401(k) retirement savings • Paid vacation, sick leave, volunteer, and personal days • On-site fitness facility at headquarters • Gym membership discounts • Wellness initiatives • Access to educational resources, courses, and workshops • Flexible work hours • Remote work options • Career growth and advancement opportunities • Mentorship programs • Volunteer opportunities • Performance evaluations and ongoing feedback/coaching sessions • Employee assistance program with confidential counseling, legal assistance, and other support services