Client Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EnergyHub

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

💰 $500k Debt Financing on 2012-12

Energy • SaaS • Enterprise

EnergyHub is a company that specializes in distributed energy resource management (DERMS) solutions. They help utilities to quickly scale virtual power plants (VPPs) and manage load growth and renewables, promoting reliable flexibility at every level of the grid. Their platform orchestrates cross-device energy resources like thermostats, batteries, and electric vehicles to shape loads, reduce congestion, and expand storage capacity. EnergyHub also provides end-to-end services for successful program design and management, including demand response strategies and dynamic load shaping to optimize grid performance. Their ecosystem is the largest of its kind in the industry, leveraging partnerships with DER providers to deliver effective energy solutions.

📋 Description

• Manage multi-faceted programs with device partners, clients, and internal teams • Ensure seamless day-to-day program operations and keep client goals and needs central • Manage internal and client expectations and prioritize program tasks using business judgment • Understand and drive client objectives and growth targets • Guide clients through decisions to design programs supporting their targets • Partner with Sales on successful renewals and account expansions • Creatively solve difficult situations and resolve operational challenges • Analyze and present key results • Facilitate meetings and deliver nuanced technical and data-driven messages to clients • Maintain frequent communication with clients and device partners • Support efficient program implementation, review ongoing needs, and provide timely solutions and recommendations • Develop expertise in demand management, Distributed Energy Resources, and program success drivers • Understand product and service offerings to communicate capabilities, shape program design, and train client program teams

🎯 Requirements

• Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech / greentech) preferred • Excellent communication skills and ability to describe complex and technical topics engagingly and succinctly • Demonstrated success working directly with clients • Project management experience, including multitasking, meeting deadlines, and assessing risk and dependencies • Analytical, creative, and curious approach with confidence using numbers and spreadsheets • Ability to build trust and outstanding client and partner relationships • Good judgment in a business context • Experience working in a cross-functional team environment • Experience managing multiple high-priority projects • BS or BA degree • At least 3–5 years of professional experience in technology services or customer success, preferably in SaaS or enterprise software • Familiarity with EVs, batteries, connected devices, IoT, or building automation preferred • Familiarity with Virtual Power Plant (VPP) programs and initiatives preferred • Certifications in energy management, project management, or program management preferred

🏖️ Benefits

• 100% paid medical for employees • 401(k) with employer match • Casual environment • Flexibility to set your own schedule • Fully stocked fridge and pantry • Free Citi Bike membership • Secure bike rack • Gym subsidy • Paid parental leave • Education assistance program