Customer Success Manager

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rarity Bioscience

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

💰 Seed Round on 2023-02

Healthcare • Consulting • Manufacturing

Rarity Bioscience is a biotechnology company founded in 2021 as a spin-out from Uppsala University, focused on developing and commercializing the superRCA® assay technology. This innovative technology enables ultrasensitive detection of rare nucleic acid sequences in liquid biopsy and tissue samples, facilitating advanced mutation detection crucial for cancer diagnostics. With its proprietary assays, Rarity Bioscience aims to enhance testing accessibility and efficiency, employing well-established flow cytometry methods for rapid and reliable results.

📋 Description

• Drive customer success, satisfaction, and growth across the US • Build and maintain relationships with existing and potential clients • Understand client business needs, provide relevant solutions, and maintain regular communication • Provide technical, application, and product expertise • Spend significant time in the lab solving customer-related problems and maintaining technical proficiency • Conduct market research to identify potential clients, industries, and markets for expansion • Prospect and generate leads through networking events, online research, and cold calling • Lead and manage cross-functional projects • Perform customer demos and beta tests on-site at customer locations • Support customers with post-sales and technical questions • Develop training materials and deliver customer training and application guidance • Collaborate with the commercial team on business strategies and plans • Identify emerging trends, market shifts, and competitor activities • Support marketing plans and communication activities • Drive and/or attend scientific conferences, symposia, trade shows, and industry events • Stay current on academic, clinical, and industry trends, market conditions, and the competitive landscape • Expand knowledge and network with key opinion leaders • Liaise with marketing, product development, and operations teams • Provide customer feedback to help refine products and services • Support successful implementation, onboarding, long-term adoption, and account expansion of superRCA technology

🎯 Requirements

• Bachelor's degree in life science • At least 5 years of proven work experience in customer success, field applications, account management, or technical support in the life science or diagnostics sector • Master's degree is a plus • Good analytical and organizational skills with the ability to manage complex projects • Excellent communication and interpersonal skills • Problem-solving mindset with strong analytical and troubleshooting capabilities in real-world lab settings • Track record of successful product launches and lifecycle management • Familiarity with regulatory and quality standards in the life sciences field • Strong project management skills; ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously • Ability to adapt to a fast-paced and evolving environment • Self-motivated and goal-oriented with a demonstrated track record of meeting or exceeding targets • Ability to work independently and as part of a team, with strong time management and organizing skills • Willingness and ability to travel up to 50% of the time, including domestic and occasional international trips, with flexibility for travel extending over weekends • Demonstrated ability for divergent thinking and propensity to question traditional methods, processes, and products, as well as build on others' ideas • PhD or equivalent expertise in translational medicine, genetics, or genomics is desired

🏖️ Benefits

• Remote, US-based position • Opportunity to make a meaningful impact in a fast-growing life science company • Collaborative and supportive culture • Innovation, teamwork, and shared success highly valued • Opportunity to contribute, grow, and help shape the future of the company