Client Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $73k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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WithMe, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🍽️ Food & Beverage

💼 Consulting

✈️ Travel

Food & Beverage • Consulting • Travel

WithMe, Inc. is a company that specializes in enhancing living experiences through innovative amenity solutions. Their offerings include PrintWithMe, a service that provides convenient and eco-friendly printing, and SipWithMe, a premium coffee amenity that brings the café experience directly to multifamily properties and coworking spaces. By focusing on convenience, cost savings, and elevated quality, WithMe aims to improve resident satisfaction and streamline operations for property managers.

📋 Description

• Manage client relationships across a dedicated book of business from post-installation through the contract lifecycle • Build proactive client relationships focused on engagement, satisfaction, and retention • Conduct Quarterly Business Reviews, present performance insights, and deliver actionable recommendations • Establish communication cadences with newly onboarded clients and clients nearing renewal • Identify and address risks early to reduce churn and improve retention • Drive upsell and cross-sell opportunities through tailored solutions and package enhancements • Monitor change-of-ownership contract processes to support smooth transitions and prevent account loss • Use Salesforce to track client activity, maintain accurate records, analyze performance metrics, and generate insights • Collaborate with Operations, Sales, and Marketing to resolve client concerns and escalations • Represent WithMe in client meetings, conferences, and work events while advocating for clients

🎯 Requirements

• Three (3) to five (5) years of experience in client success management or account management • Experience in the multi-family segment is extremely helpful in this role • Proven ability to build and maintain strong client relationships and resolve issues proactively • Experience conducting welcome calls and client reviews • Experience creating and delivering persuasive presentations • Strong communication, relationship-building, and organizational skills • Results-driven approach with a track record of supporting retention, upsell, and cross-sell goals • Extensive experience using Salesforce to manage account data, analyze metrics, and support reporting • Ability to manage multiple client accounts in a fast-paced, scaling environment • Bachelor's degree in Business Administration, Marketing, or a related field is strongly preferred, or equivalent experience • Startup or technology-driven company experience is a strong plus • SaaS sales experience is a strong plus

🏖️ Benefits

• Annual bonus opportunity • Employee equity • 100% remote work environment for the majority of roles • Fun and inspiring in-person team event opportunities • Comprehensive health, dental and vision coverage • Retirement plan with company match • Life and disability plans • FSA and HSA accounts • Annual training and education allowance • Flexible vacation for full-time salaried exempt employees • Competitive paid time off for hourly nonexempt employees