Customer Success Consultant

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centric Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 $24M Series D - Centric Software on 2014-07

Consulting • Food & Beverage • Logistics

Centric Software is an enterprise SaaS company that provides product lifecycle management (PLM) and retail planning solutions for brands, retailers and manufacturers. Its modular offerings — including Centric PLM, Centric Planning, Centric Pricing & Inventory, Centric Market Intelligence, Centric Visual Boards and Centric PXM — help organizations accelerate time-to-market, optimize assortments, pricing and inventory, and deliver AI-driven product content and market insights. Centric’s platform is used by fashion, retail and consumer goods companies to improve collaboration, increase margins, reduce inventory and support sustainability and compliance goals.

📋 Description

• Own and develop a portfolio of 5–10 customers, building strategic relationships and long-term roadmaps • Act as the business subject matter expert during onboarding and help customers adopt the platform effectively • Collaborate with solution architects, data science and engineering teams, and project managers to define customer-specific solutions and configurations • Create and maintain detailed business blueprints mapping customer structures, processes and requirements to the solution • Identify process gaps and opportunities and recommend configuration changes or improvements • Analyse markdown and inventory optimisation results and manage customer acceptance of AI recommendations • Lead quarterly business reviews, user training, change requests and upgrades • Meet customers remotely and on site as needed • Partner with Customer Support to maintain operational satisfaction and gather Net Promoter Score feedback • Manage, communicate and document configurations, incidents, feature requests and change requests • Provide feedback to Product teams and improve customer success, project, service and requirements management processes • Work with account managers and pre-sales colleagues on upsell and cross-sell opportunities • Track customer-specific time and effort accurately

🎯 Requirements

• A degree in business administration, management, merchandising or a related technical field • Experience in retail merchandising and consulting, preferably within fashion and lifestyle • Strong analytical and logical reasoning skills • Ability to translate customer processes into solution designs and roadmaps • Strong communication skills and confidence working with customers and stakeholders at all levels • Comfort working in a SaaS environment • Familiarity with Microsoft Office applications and business intelligence tools • Business-fluent English • Initiative, curiosity and willingness to learn and take ownership of challenges • Ability to collaborate in a dynamic, diverse and multinational team • Willingness to travel occasionally • Additional languages are an advantage

🏖️ Benefits

• Bonus eligibility • Medical coverage • Dental coverage • Vision coverage • Paid time off • Comprehensive benefits package