Strategic Customer Success Manager

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏈 Ohio, Michigan, +1 more states – Remote

🏈 Ohio – Remote 🚗 Michigan – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rockwell Automation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🚘 Automotive

💼 Consulting

🎖️ Defense

💰 Grant on 2023-07

Automotive • Consulting • Defense

Rockwell Automation is a global leader in industrial automation and digital transformation. The company provides a range of services and products, including industrial control products, software for design and analytics, and solutions for asset management and process management. Rockwell Automation helps industries such as aerospace, automotive, and life sciences become more efficient and sustainable through cutting-edge technology and innovations. They deliver integrated services that encompass everything from hardware and software to cybersecurity and network infrastructure solutions, driving digital transformation and smart manufacturing processes.

📋 Description

• Manage a portfolio of site-based or multisite-based accounts • Ensure customers achieve intended outcomes and value realization with subscription and services contracts • Drive technology and services adoption, on-time renewals, and Annual Recurring Revenue (ARR) expansion • Manage the ARR target associated with contracts and software subscriptions • Lead onboarding, adoption, expansion, and renewal motions using CRM and data tools • Translate data and insights into customer value and increased contracts and subscriptions • Deliver Executive Business Reviews to main customer contacts • Work with sales and business leads to identify new contract opportunities • Provide portfolio-team feedback so customer feedback informs service offerings • Report to the Team Lead or Regional Manager and travel to customer sites as needed

🎯 Requirements

• Bachelor's degree • US Applicants - Legal authorization to work in the U.S.; employer will not sponsor individuals for employment visa, now or in the future, for this job opening • Ability to travel 10-20% of the time • 2+ years of experience working with customers in a commercial or sales capacity • Experience increasing annual recurring revenue • Experience with Gainsight and PowerBI • Experience working across matrix organization • Work experience in the manufacturing or automation industry

🏖️ Benefits

• Health Insurance including Medical, Dental and Vision • 401k • Paid Time off • Parental and Caregiver Leave • Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life • Health Insurance including Medical and Dental • Health Care Spending Account (HCSA – dependent on the plan chosen) • Employee Assistance Program (EAP) • Retirement plans • Paid Time off • Volunteering Time off • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP) • Employer Paid DC Pension • Maternity and Parental Leave Top-Up • Fitness Reimbursement Program