Technical Onboarding Manager

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $115k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Redox

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Redox is a company specializing in healthcare data interoperability. It provides a platform that facilitates real-time data exchange for vendors, providers, and payers in the healthcare industry. With over 7,300 connected healthcare organizations, Redox enables efficient data exchange and processing, helping to improve patient care and streamline operations. The platform supports massive data transactions, maintains high uptime, and is certified for security standards like HITRUST. Redox is renowned for integrating EHR systems, improving AI and machine learning outcomes, and enhancing patient and member experiences. Its solutions are trusted by key players in the healthcare sector to manage and consolidate healthcare data effectively.

📋 Description

• Partner with customers from contract assignment through onboarding • Manage multiple customers and projects at different onboarding stages and urgency levels • Act as a trusted collaborator to prepare customers technically and operationally for integration outcomes • Guide customers through training and troubleshooting as they develop against the Redox API • Help customers prepare operationally and create integration documentation • Teach customers to use Redox tools optimally • Guide customers and their customers through integrating with their first site • Collaborate internally to manage customer onboarding, success plans, and escalations • Maintain internal documentation about customers and processes • Create onboarding collateral for the learning management system • Stay current with product enhancements and teach customers how to use them • Monitor industry trends and assess their impact on customers • Develop shared strategies to help customers reach integration goals • Lead customers through their first integration and go-live

🎯 Requirements

• 5+ years of experience in a technical, client-facing role, preferably within Healthcare IT, EHR implementation, or a related SaaS industry • Hands-on experience with healthcare integration standards and data formats such as HL7v2, FHIR, X12, and C-CDA • Familiarity with modern APIs • Deep understanding of clinical workflows • Direct experience working with Electronic Health Record (EHR) systems • Experience working directly with customers to understand business needs and translate them into technical solutions • Exceptional analytical and problem-solving skills • Proven ability to deconstruct and troubleshoot complex technical challenges • Proven success managing multiple concurrent software projects from start to finish • Self-driven work ethic and ability to operate with a high degree of autonomy and initiative • Proficiency with AI tools and demonstrated ability to use AI effectively to enhance productivity and decision-making • Successful candidates must be eligible to be employed in the U.S. and must reside and work in the continental U.S. • Nice to have: experience expanding customers and building franchises • Nice to have: experience with healthcare interface engines such as Mirth Connect, Rhapsody, Corepoint, or Cloverleaf • Nice to have: mentoring or subject matter expert experience • Nice to have: experience in a high-growth, scaling technology company

🏖️ Benefits

• 100% remote first culture (must be based in the US) • Unlimited Flexible Time Off • 15+ Observed Holidays • Rest & R^Charge days (guaranteed a 3-day weekend each month) • R^Charge (6 weeks paid sabbatical + stipend) • 401k match 50% for up to 8% on Day 1 • Medical/Dental/Vision Benefits on Day 1 • HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program • Paid Parental Leave (16 weeks) • Productivity Stipend & Wellness Fund • Redox Issued MacBook • Virtual and/or in-person Team & Company Events • Stock Options • Employee Referral Bonus Program • Incentive compensation such as bonuses or commissions may be available for certain Customer Success positions