Technical Support Manager

🔥 12 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dandelion Energy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏗️ Construction

🏥 Healthcare

📦 Logistics

💰 $40M Series C - Dandelion Energy on 2024-09

Construction • Healthcare • Logistics

Dandelion Energy is a company that designs, installs, and operates high-performance ground-source (geothermal) heating and cooling systems for residential, multifamily, commercial, and municipal buildings. They provide turnkey design-build services, proprietary geothermal heat pump hardware (the Dandelion Geo), and software (LoopLink) to optimize ground-loop system design, and offer financing/leasing programs to lower upfront costs for homeowners and builders. Dandelion emphasizes efficiency, reliability, and long-lived ground loops to reduce energy costs and electrify buildings.

📋 Description

• Serve as Dandelion Energy's primary technical resource for Mountain West geothermal operations • Train HVAC trade partner installers, service technicians, and owners on equipment, installation standards, commissioning, startup documentation, and service diagnostics • Onboard trade and builder partners and bring crews to competence on geothermal equipment • Conduct ride-alongs and jobsite coaching • Build and maintain troubleshooting trees, service bulletins, commissioning checklists, and knowledge base articles • Monitor field performance and recommend installation, commissioning, and service-process improvements • Travel to other regions for training and support • Provide phone, text, and email technical support across the Mountain West • Troubleshoot escalated, repeat-visit, and high-priority issues across the Denver metro • Diagnose heat pump refrigerant circuits, controls, fault codes, flow centers, circulators, ground loops, airside systems, auxiliary heat, backup heat, and electrical systems • Support commissioning, startup verification, and quality inspections • Document root causes and log interactions to identify recurring issues • Escalate product issues to Engineering and OEM technical support through resolution • Review and evaluate warranty claims, assess coverage, verify diagnoses, and determine covered defects versus installation, application, or maintenance errors • Apply labor allowance policy and communicate warranty decisions to partners • Manage parts returns, failure analysis, and warranty recovery from manufacturers • Identify warranty trends and drive corrective actions through training, bulletins, standards updates, or Engineering escalation • Flag systemic quality issues, training gaps, and claim abuse • Assist with parts procurement and delivery through the regional distribution center

🎯 Requirements

• 5+ years of hands-on HVAC field service experience • EPA Section 608 certification, Type II or Universal • Demonstrated ability to teach working tradespeople across experience levels • Comfort with electrical diagnosis, including service sizing, voltage, contactors, sequencers, and control wiring • Sound judgment and diplomacy under pressure • Clear written communication • Ability to build durable working relationships with contractor and builder partners • Valid driver's license and a clean motor vehicle record • Located in or willing to relocate to the Denver metro area • Direct geothermal or water-source heat pump experience is a bonus • IGSHPA Accredited Installer, IGSHPA Certified GeoExchange Designer, or NATE certification is a bonus • Hydronics, boiler, radiant, or well-and-pump experience is a bonus • Experience with communicating controls, DDC, or remote system monitoring and telemetry is a bonus • Prior experience delivering technical training or evaluating warranty claims is a bonus • Experience supporting production homebuilders or new-construction channels is a bonus • Ability to work in mechanical rooms, basements, crawlspaces, attics, unconditioned or outdoor spaces, and active construction sites • Ability to climb ladders, work in confined spaces, and lift up to 50 pounds • Ability to perform extended computer and phone work • Ability to work occasional extended hours during cold-weather events

🏖️ Benefits

• Medical (including mental health), dental, vision, and pet insurance • 401(k) plan • Commuter benefits • Generous paid sick leave, vacation, and parental leave • Learning & development support, including on-the-job training and virtual courses • Pet insurance