Corporate IT Support Technician

🔥 1 hour ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Red River

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📦 Logistics

Consulting • Logistics • Technology

Red River is a technology solutions company that specializes in transforming organizations through innovative outcomes. They provide a wide range of services including artificial intelligence, cloud solutions, collaboration tools, cybersecurity, and modern infrastructure management. Red River focuses on delivering measurable business and mission objectives for clients in commercial, federal, and SLED (State, Local, and Education) markets. With over 25 years of experience, they are known for their technical expertise and a personal touch in solving IT challenges such as cloud computation, secure communications, and cybersecurity threats. Red River is also committed to philanthropy, supporting education in science and technology, and aiding military veterans transitioning to civilian jobs through the Red River Charitable Foundation.

📋 Description

• Provide frontline and escalated technical support to internal Red River users • Respond to user-reported issues via phone, email, and remote support tools • Provide technical support for hardware, software, connectivity, and productivity issues • Troubleshoot and resolve desktop, laptop, application, and peripheral issues • Document incidents, troubleshooting activities, and resolutions in the ticketing system • Manage user accounts, including password resets, access issues, and basic Active Directory management • Support employee and contractor onboarding and offboarding • Identify recurring issues and recommend improvements to help desk processes • Maintain technical documentation and runbooks

🎯 Requirements

• Associate degree in Information Technology, Computer Science, or equivalent hands-on experience • 1–3 years of experience in a help desk, desktop support, or technical support role • Strong working knowledge of Windows operating systems; basic macOS support experience preferred • Experience with ticketing systems and IT service management processes • Solid troubleshooting skills with hardware, software, and end user applications • Excellent customer service, communication, and documentation skills • Ability to manage multiple priorities in a fast-paced support environment

🏖️ Benefits

• competitive salary • excellent benefits and an exceptional work environment • paid time off • flexible work arrangements • professional development opportunities