Business Account Specialist

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🔥 7 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $45.3k - $58.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Redwing Shoes

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

👗 Fashion

Retail • Fashion

Redwing Shoes is a leading American footwear company that specializes in manufacturing and selling high-quality work and lifestyle boots and shoes for both men and women. Established in 1905, the company offers a wide range of products, including safety toe shoes, waterproof boots, and classic moccasins, as well as accessories like socks, hats, and shoe care products. Redwing Shoes is known for its durable and rugged designs, catering primarily to workers and heritage footwear enthusiasts. The company also provides repair services and maintains a strong focus on heritage style and quality craftsmanship.

📋 Description

• Deliver remarkable customer service to our Industrial and DTI customers • Provide expert support during onboarding • Ensure timely and accurate order management • Promptly address customer inquiries and resolve any issues • Develop and maintain an in-depth knowledge and expertise in our Red Wing for Business programs, services, products, pricing, and procedures • Provide dedicated customers with an exceptional customer experience, exceeding their expectations through friendly, knowledgeable, and timely service • Collaborate with our sales team and customers to facilitate a smooth onboarding process for new accounts • Engage in quarterly and annual account review calls to ensure customers are leveraging our capabilities and experiencing outstanding service • Serve as a Tier 2 resource for problem resolution, assisting both customers and team members • Identify customers' invoicing needs and propose solutions that align with their program specifications • Document all customer interactions and information accurately in Salesforce.com • Execute defined processes to maintain the integrity of Customer Master Data in our system

🎯 Requirements

• Bachelor's degree or equivalent to four years of related experience/training; or an equivalent combination of education and experience • Strong knowledge of our product offerings and services • Experience with a wide range of information systems, including ERP, CRM, reporting tools, and others • Ability to work independently on tasks with controlled access/authorization • Exceptional attention to detail while handling multiple or repetitive tasks • Demonstrated commitment to accuracy and quality while meeting goals and deadlines • High level of integrity while managing multiple priorities and responsibilities • Ability to enforce guidelines and procedures • Strong analytical and problem-solving skills • Excellent interpersonal skills and the ability to thrive in a team environment

🏖️ Benefits

• medical, dental, and vision coverage • health savings and flexible spending accounts • life and disability insurance • generous paid time off and holidays • 401(k) match • employee discounts • valuable well-being benefits like free EAP services • financial planning assistance • well-being coaching