Director, Customer Reporting, Data

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $140k - $150k / year

⏰ Full Time

🔴 Lead

👔 Director

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Redwood Logistics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

Transportation • Logistics • Supply Chain

Redwood Logistics is a next-generation leader in fourth-party logistics (4PL), dedicated to modernizing supply chains through innovative technology and comprehensive logistics management. Utilizing their Logistics Platform as a Service (LPaaS), Redwood offers flexible, end-to-end supply chain solutions that integrate various services and technologies, providing customers with custom-tailored logistics strategies. With an emphasis on automation and visibility, Redwood empowers businesses of all sizes to optimize their supply chain operations, ensuring efficient and headache-free management of freight and logistics processes.

📋 Description

• Defines the data product roadmap for Managed Services, including the standard data structures, KPI definitions, reporting logic, documentation, and governance routines required to support scalable customer analytics • Acts as product owner of the standard customer reporting suite, including dashboard strategy, enhancement roadmap, user documentation, release planning, rollout, training, and adoption across Managed Services • Owns governance and monitoring of data completeness, cleanliness, consistency, and usability across systems and the customer base; drives repeatable routines to identify gaps, resolve root causes, and improve structured data capture • Owns the delivery strategy across Redwood Insights, BI, automated Excel, Edge, Snowflake, and other customer reporting mechanisms, including guidelines for when customers receive standard reporting, minor configuration, or fully custom reporting • Serves as the approval point for customer-facing business intelligence requests requiring new development so work aligns with the larger customer reporting and data product strategy; minor tweaks, enhancements, and fixes to existing dashboards may continue to flow directly to BI • Defines reusable configuration patterns and decision frameworks that determine how reporting is tailored by customer without creating unnecessary one-off reporting assets or disconnected data definitions • Partners with various departments to embed reusable system configuration standards and required data elements into customer onboarding, technology systems deployments, and operational processes • Acts as the reporting SME and gatekeeper for custom development beyond the standard business intelligence suite or basic reports, ensuring customer-specific reporting requirements from commercial agreements or discovery are reflected in solution design and data capture • Implements a repeatable hyper care process to assess new customer data quality, identify missing or inconsistent data, and partner with Operations, Client Solutions, and Business Operations to improve completeness and consistency across input flows • Project manages migration from manual, spreadsheet-based, or Edge-based dashboard-style reporting to governed business intelligence or automated delivery platforms to improve reliability, reduce recurring effort, and lower cost to serve

🎯 Requirements

• Bachelors degree in Business, Supply Chain, Operations Management, Data Analytics, Information Systems, or related field • 8+ years of experience in data product management, analytics leadership, reporting strategy, data governance, transportation management, 3PL, managed transportation, or supply chain technology • Direct experience working with shipment-level data, TMS platforms, carrier performance metrics, financial reporting inputs, and customer-facing analytics • Proven ability to own a product roadmap, define standards, manage intake, and drive cross-functional alignment across business and technology teams • Strong understanding of data quality, data governance, KPI standardization, reporting logic, and operational workflows in a multi-client environment • Experience reducing manual reporting effort through automation, reusable reporting assets, and platform migration • Strong executive presence with the ability to influence account teams, Operations, Solutions, Commercial, Finance, BI, and technology stakeholders • Ability to balance customer-specific needs with standardization, scalability, maintainability, and cost-to-serve discipline • Listening skills, humility, and empathy

🏖️ Benefits

• Access to experts and resources for your Learning & Development journey • Opportunity for internal mobility • Employee referral bonus program • Employee Resource Groups (ERGs) • Annual fundraising and volunteer events to give back to communities • Paid time off, floating holidays, time off to volunteer and rollover • Paid parental leave • Medical, dental, vision and 401k plans (with match) • Flexible spending account, mass transit and dependent care plans available • Health savings account, with a annual company contribution for plan participants • Short-term and long-term disability; life insurance policies subsidized by company • Additional benefits including pet insurance, accident care, access to legal advice and more