VP of Customer Success

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RegScale

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11 - 50 employees

💰 $20M Series A on 2022-08

RegScale overcomes speed, timeliness, and cost effectiveness limitations in legacy GRC by bridging security, risk, and compliance through our Continuous Controls Monitoring platform.

📋 Description

• Own and drive GRR, NRR, and logo retention across the customer base • Ensure adoption by leveraging SME in the RegScale platform to ensure value recognition by the customer • Build and manage the expansion pipeline, surfacing and closing upsell and cross-sell opportunities • Partner with Account Executives on the renewal motion to protect and grow existing accounts • Manage the relationship with accounts, ensuring customers realize measurable value from the RegScale platform • Establish and monitor customer health metrics to identify risk early and prioritize resources against high-value accounts • Build the customer success playbooks, processes, and infrastructure needed to scale the function—and the team—as the business grows • Maintain and update the CRM with accurate account, renewal, and expansion detail across your portfolio • Serve as a GRC subject matter expert, educating customers on the RegScale approach and enabling internal resources with industry best practices • Partner cross-functionally with Sales, Product, and Services to align customer success strategy with company objectives

🎯 Requirements

• 10+ years of experience in customer success, account management, or a related revenue-retention function, with a track record of owning NRR/GRR • History of becoming an expert in the Products and Solutions being sold and leveraging that expertise in a hands on fashion across the team and with customers • Demonstrated experience working with and expanding enterprise Fortune 1000 accounts • Proven experience scaling a customer success program at a growing company • Strong commercial orientation with direct ownership of renewals and expansion revenue • Excellent written and verbal communication with strong executive and interpersonal skills • Ability to manage a portfolio of complex enterprise relationships simultaneously

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Professional development opportunities