Strategic Account Manager

🕒 June 24

🏢🏡 New York City – Hybrid

💵 $220k - $290k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 65%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 144 days.
• Jobs at this company usually fill in 35 days.
• Reposted once.
• 13 open roles for a team of 26.

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Reindeer

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

📦 Logistics

💼 Consulting

🛡️ Insurance

Logistics • Consulting • Insurance

Reindeer is an enterprise AI platform that turns operational teams into an organization’s AI strategy by automating, escalating, and expanding end-to-end workflows. It provides modular, pre-trained AI skills, human-in-the-loop controls, auditability, and deploys on customer infrastructure while integrating with systems like SAP, Oracle, NetSuite, Workday, and ServiceNow. Reindeer is focused on automating operations across finance, supply chain, procurement, legal/compliance, and global business services to reduce cycle times, handle exceptions, and continuously improve processes.

📋 Description

• Own a portfolio of enterprise accounts with responsibility for revenue retention and expansion • Build and execute multi-year account plans aligned with customer objectives and company growth targets • Lead QBRs and executive engagements focused on customer business outcomes and value • Understand customer operations and identify AI-driven opportunities to streamline and transform businesses • Advise enterprise customers on AI initiatives and business use cases for AI agents • Drive expansion, cross-sell, and upsell opportunities across departments and stakeholders • Serve as the primary point of contact and trusted advisor for customers • Identify, shape, and close expansion opportunities • Lead complex negotiations and deal execution • Build internal champions and multi-thread relationships • Own the full renewal cycle, including forecasting and close • Identify churn risks and drive mitigation plans • Lead structured onboarding with cross-functional teams • Monitor adoption and address gaps proactively • Partner with Solution Engineering, R&D, and Product on implementation • Translate customer feedback into actionable product insights • Represent the customer internally and help build onboarding, QBR, and renewal playbooks

🎯 Requirements

• 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS • Proven quota carrier with clear retention and expansion ownership • Experience managing complex enterprise accounts and multi-stakeholder relationships • Strong negotiation and closing skills; ability to work independently and drive commercial outcomes end-to-end • Executive presence and strong communication skills • Thrives in early-stage environments • Analytical and data-driven mindset • Solid understanding of AI concepts and enterprise applications • Experience with an early-stage or founding role (nice to have) • Experience with enterprise platforms or workflow automation (nice to have) • Domain expertise in Financial Services or Supply Chain industries (nice to have) • Currently authorized to work in the country in which applying • At least 3 years of experience working with B2B enterprise clients

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