Reservation Advisor

🔥 13 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $48k - $52k / month

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Relais & Châteaux

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10,000+ employees

Established in 1954, Relais & Châteaux is an association of more than 580 landmark hotels and restaurants operated by independent innkeepers, chefs, and owners who share a passion for their businesses and a desire for authenticity in their relationships with their clientele.Relais & Châteaux is established around the globe, from the Napa Valley vineyards and French Provence to the beaches of the Indian Ocean. It offers an introduction to a lifestyle inspired by local culture and a unique dip into human history.Relais & Châteaux members have a driving desire to protect and promote the richness and diversity of the world’s cuisine and traditions of hospitality. They are committed to preserving local heritage and the environment, as encompassed in the Charter presented to UNESCO in November 2014.

📋 Description

• Support & Reservation Advise clients (BtoB and BtoC) wishing to book a stay within the Relais & Châteaux network • Make reservations mainly by phone (incoming & outgoing calls) and by email • Offer personalized itinerary according to clients’ needs • Actively contribute to the development of revenue by achieving the set objectives (call duration, conversion rate, customer satisfaction...) • Work closely with the East Coast Sales Manager to assist in handling travel agencies’ reservations managed in their portfolio • Ensure careful and rigorous follow-up with VIP requests • Manage group and seminar booking requests • Ensure quality follow-up and efficient after-sales service: disputes, cancellation conditions, booking commissions... • Provide regular reporting to management • Use CRM and booking tools in compliance with established processes • Participate in the improvement of internal procedures and in the rise in quality of the service

🎯 Requirements

• Excellent written and oral command of English • Significant experience in guest relations or commercial advice, ideally in the high-end, travel or hotel industry • Organization skills • Strong sense of customer service, listening skills and empathy • Ability to handle requests with rigor, precision and attention to detail • Ease in oral and written communication, team spirit • Taste for human-sized environments and collective challenges • Interest in global cultures and geography

🏖️ Benefits

• Exclusive internal program for team experiences • Access to curated partner offers related to lifestyle, well-being, and gastronomy • Supportive, high-standard, and people-centric workplace