Strategic Account Manager, Clinical Solutions

🕒 June 24

🦌 Connecticut, Maine, +1 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗽 New York – Remote

💵 $72.1k - $120.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔬 Science

Enterprise • Science • Legal

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Developing and delivering proactive engagement strategies, health checks, and business reviews. • Analyzing product usage and satisfaction to ensure renewals and long-term value. • Identifying risk signals early and taking action to mitigate churn. • Negotiating contracts that are mutually beneficial to both the customer and Elsevier. • Identifying upselling and expansion opportunities aligned with customer goals. • Positioning additional Clinical Solutions products to meet emerging needs through consultative selling. • Leading sales motions from discovery through negotiation and closing. • Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions. • Serving as a consultative partner aligned to client objectives. • Studying market trends and becoming an industry expert within your designated health system region. • Owning the end-to-end sales process for renewals and expansions. • Coaching sales executives on expansion opportunities that meet customer needs. • Forecasting accurately and managing pipeline using Salesforce CRM. • Working closely with Sales Executives and Customer Success to drive results. • Sharing market feedback and helping shape product improvements. • Supporting coaching, mentoring and training of new team members on occasion.

🎯 Requirements

• 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems. • Proven success in renewal management, upselling, or cross-selling. • Display confidence when presenting to and influencing clinical, operational, and executive stakeholders. • Have excellent presentation, communication, and strategic thinking skills. • Able to thrive in a fast-paced, deadline-driven environment. • Are skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word). • Able to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow. • Able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.

🏖️ Benefits

• Health benefits: medical, dental, and vision coverage • Retirement benefits: 401(k) with match and Employee Share Purchase Plan • Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs • Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity • Family benefits: parental leave, adoption, and surrogacy support • Savings accounts: HSA, FSA, dependent care, and commuter benefits • Paid time off, plus volunteer and Employee Resource Group participation days