Customer Success Manager

🕒 April 20

🌾 Nebraska – Remote

🌾 Nebraska – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Remarcable

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏢 Enterprise

Construction • Software • Enterprise

Remarcable is a construction material management software that unifies material purchasing, tool management, and field operations on one integrated platform. It provides real-time visibility to contractors, helping to reduce waste and keep projects on schedule and on budget. With features for various roles including purchasing teams, field teams, accounting teams, and warehouse teams, Remarcable streamlines operations and improves efficiency through automation and integration with existing systems.

📋 Description

• Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our platform. • Build and maintain strong, long-lasting relationships with key stakeholders in customer organizations. • Serve as the primary point of contact for customer inquiries, providing prompt and effective resolutions. • Deeply understand our platform’s features and functionality to provide expert advice and solutions to customers. • Conduct regular training sessions, webinars, etc. to educate customers on new features and best practices. • Act as the voice of the customer within the company, sharing feedback and insights with the product, sales, and engineering teams to drive continuous improvement. • Proactively identify potential issues and opportunities for improvement, addressing them before they impact customer satisfaction. • Monitor customer health metrics and usage data to identify at-risk accounts and proactively engage to prevent churn. • Drive customer renewals and contract extensions, ensuring a high retention rate. • Identify opportunities for upselling and cross-selling and lead the negotiation and roll out of additional products or features based on customer needs. • Assist in creating training courses and educational materials to support hands off customer success initiatives. • Work closely with the sales team to ensure a smooth transition between the sales and onboarding process. • Collaborate with the product team to influence the product roadmap based on customer feedback.

🎯 Requirements

• 3-5 years of experience in customer success, account management, or a related role, preferably in B2B SaaS or the construction industry. • Preference given to individuals with experience working in the construction industry (electrical, mechanical or general) or with construction-related technologies. • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers both verbally and written. • Excellent problem-solving abilities and a customer-first mindset. • Technical aptitude and the ability to learn new software platforms quickly. • Data-driven approach to decision-making, with experience using customer success platforms or CRM tools (e.g., Salesforce, MS Office, etc.). • Take a sense of ownership in the work that you do. Self-motivating and able to work with minimal supervision. • Possess a client service mentality, are adaptable and willing to collaborate openly with other people

🏖️ Benefits

• Medical • Dental • Vision • STD and Life insurance (100% Company-paid for the Employee) • 401(k) with company match • bonus potential • PTO: Two weeks per year in the 1st year