Customer Success Manager

🔥 14 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

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Remedio (formerly GYTPOL)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $65M Series A on 2025-09

SaaS • B2B • Enterprise

Remedio (formerly GYTPOL) appears to be a web-based platform or product site. The supplied material is largely frontend CSS/HTML snippets for a header/navigation and mentions "Platform Products," indicating Remedio provides an online platform or web application. There is no explicit information about industry verticals, customers, or specific services in the text provided.

📋 Description

• Own a portfolio of commercial and small enterprise customers across the US • Serve as the primary point of contact throughout onboarding, adoption, renewal, and expansion • Drive onboarding and deployment, activate purchased capabilities, and remove blockers to measurable risk reduction • Start renewal conversations 180 days in advance and manage renewals through completion • Identify and qualify expansion opportunities across devices and the broader platform, partnering with Sales to close them • Use license, product usage, and customer sentiment signals to identify risk and opportunity • Run business reviews demonstrating eliminated exposure and recovered team time • Maintain accurate CRM records, stage and tag renewals and expansions, forecast results, and flag risks early • Capture customer feature requests and bugs, route them through the product process, and develop customer advocates • Meet customers at major industry events and join meetings with Remedio executives • Own forecast and adoption plans, deliver business reviews, and qualify expansion opportunities during the first 90 days

🎯 Requirements

• 4+ years in Customer Success, Account Management, or Renewals at a B2B SaaS company • Experience owning a customer book and hitting a retention or expansion number • Experience with cybersecurity or IT operations software, ideally vulnerability management, patching, endpoint management, or configuration hardening • Ability to run a high-volume book, prioritize by risk and opportunity, maintain a tight cadence, and manage multiple renewals simultaneously • Commercial instincts, including negotiating renewals, handling pricing objections, and qualifying expansions • Technical depth sufficient to earn credibility with IT and security practitioners and explain value to leadership • CRM discipline and comfort working from data • Startup or high-growth mindset, urgency, self-direction, and energy for building something new • Experience at an endpoint, vulnerability, or exposure management vendor is nice to have • Experience with a structured qualification method, such as MEDDPICC, is nice to have • Experience managing renewals through resellers or channel partners is nice to have • Experience using AI tools to run a customer book is nice to have • Security or IT certification is nice to have

🏖️ Benefits

• Travel up to 10%, roughly 5 to 6 trips a year • Annual Sales Kickoff • Opportunity to take ownership and help shape a growing Customer Success team • Support and clear path during the first 90 days

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