Reservation Support Agent

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $300M Series C - Remote on 2022-04

HR Tech • SaaS • B2B

Remote is a global HR and payroll infrastructure company. It provides Employer of Record (EOR), global payroll, Contractor of Record (COR), contractor management, PEO, relocation, benefits and compliance services to enable companies to hire and pay people worldwide. Remote emphasizes owned, end-to-end infrastructure operated by in-house legal, payroll, and compliance teams, offers API-first integrations (REST API, webhooks, CLI), MCP for secure AI agent connections, and is SOC 2 Type II and ISO 27001 certified. The platform targets startups, mid-market and enterprise customers and positions itself as a B2B SaaS provider of global employment solutions.

📋 Description

• Respond to reservation inquiries • Research available options • Gather customer preferences and information • Assist with coordinating reservations • Review reservation details for accuracy • Provide confirmations and relevant information • Assist with modifications and updates • Communicate with providers when necessary • Maintain organized reservation records • Follow up regarding outstanding details • Provide professional customer assistance

🎯 Requirements

• Strong customer-service skills • Excellent attention to detail • Good written and verbal communication • Strong organization • Basic computer proficiency • Comfortable researching online • Ability to learn reservation systems • Dependable and self-motivated • Strong time-management skills • Previous reservation experience is helpful but not required

🏖️ Benefits

• Remote Environment: Provide reservation support remotely • Flexible Scheduling: Organize your availability around customer needs • Training Available: Learn reservation processes and systems • Ongoing Support: Access educational resources and continued guidance • Professional Development: Build customer service, research, organization, and communication skills • Varied Responsibilities: Work with different customer requests and reservation needs