Virtual Assistant – Customer Service Representative, Office Administrator

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Insurance Team

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

🤝 B2B

☁️ SaaS

Insurance • B2B • SaaS

Remote Insurance Team is a professional outsourcing service that specializes in helping insurance agencies streamline their operations by providing first-language English-speaking virtual assistants from South Africa. This company allows agency owners to reduce costs and improve efficiency by outsourcing tasks such as customer service, quoting, and back office support. The team is dedicated to offering trained and specialized staff to facilitate operations and enhance service quality for insurance agencies.

📋 Description

• Answer and make inbound and outbound service calls professionally, courteously, and promptly • Assist customers with inquiries, issue resolution, and order or policy processing • Handle frustrated or upset customers with empathy and professionalism • Make follow-up, verification, and occasional account-specific outbound calls • Follow call scripts and standard operating procedures while applying sound judgment • Escalate complex issues to the appropriate department or team member • Perform data entry, documentation, filing, and follow-ups • Confirm and cross-reference data for accuracy • Verify customer information and submit it to necessary recipients • Manage email correspondence with customers and internal teams • Handle pre- and post-sale administration of personal and commercial insurance policies • Record and update customer information in CRM and other software systems • Comply with requirements for handling confidential and personal information • Collaborate with team members to deliver excellent customer service • Meet or exceed quality, accuracy, and customer satisfaction targets • Participate in team meetings, training sessions, and performance reviews • Learn and follow company policies, procedures, and processes

🎯 Requirements

• Proven experience in customer service, call center, administrative, office management, or virtual assistant roles (preferably supporting U.S.-based clients) • Fluent in English • Exceptional verbal communication and listening skills • Extreme attention to detail and accuracy • Excellent data entry and typing skills • Strong computer literacy, with proficiency in CRM platforms, call-handling software, and other systems • Strong emotional intelligence and ability to de-escalate challenging calls • Ability to multitask, prioritise, and manage time effectively, including under pressure • Willingness to learn new processes and software • High level of professionalism and accountability • Ability to work effectively in a team environment • Reliable fiber internet connection (50 Mbps preferred) • Loadshedding provisions, such as backup power for internet and computer • Laptop or desktop computer running Windows 11 • Quiet, distraction-free workspace • Willingness to work U.S. business hours; non-negotiable

🏖️ Benefits

• Competitive salary based on experience • Remote work flexibility • Training provided by a licensed agent • Support from a dedicated VA Support specialist • A supportive and collaborative team environment • Opportunities for career growth and skill development