Customer Success Manager – II

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $56.1k - $77.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Renaissance Network, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1996

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

The Renaissance Network, Inc. is a company that specializes in helping education and technology organizations find top executives and build goal-driven teams. With over 25 years of experience, they provide targeted search and consulting services designed to uncover both permanent and interim talent, ultimately aiming to impact education and communities positively. Their strategic approach to talent acquisition is rooted in understanding client needs and utilizing data-driven decision-making to ensure successful placements.

📋 Description

• Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive customer strategies • Ensure customers are continuously delighted throughout their journey with Renaissance • Identify, document, escalate, assess, and mitigate customer risks • Collaborate with Sales, Customer Support, and Customer Education • Contribute to revenue growth through customer advocacy and success stories • Facilitate or manage support, product, and experience-related customer challenges • Lead strategic customer conversations and align product value with customer goals • Drive advanced product adoption strategies and scalable solutions • Analyze customer feedback patterns and success metrics for actionable insights • Execute retention strategies and monitor accounts for dissatisfaction or churn • Monitor new customers through onboarding • Deploy communication strategies to engage customers • Lead personalized customer engagement strategies independently • Mentor CSMs and serve as a subject matter expert in customer success strategies and product support

🎯 Requirements

• 2-3 years experience in Customer Success required • Strong understanding of the K12 education competitive landscape • Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment • Excellent CS strategy acumen with good business development and negotiating skills • Strong interpersonal, written, presentation and oral communication skills • Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers • Experience within a SaaS education company (Bonus Points)

🏖️ Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth • Health Savings and Flexible Spending Accounts • 401(k) and Roth 401(k) with company match • Paid Vacation and Sick Time Off • 12 Paid Holidays • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program • Tuition Reimbursement • Life & Disability Insurance • Well-being and Employee Assistance Programs • Additional bonus for hitting CSM targets