IT Support Agent

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🏥 Healthcare

📦 Logistics

👥 B2C

Healthcare • Logistics • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Provide frontline, level-one technical support to end users across all business areas • Receive and handle colleague support or fulfillment requests through calls, chat, service tickets, and other inbound interactions • Provide information to enable incident resolution and promptly allocate unresolved calls or tickets • Maintain support records and advise relevant persons of actions taken • Manage daily support incidents under direct supervision according to documented guidelines and procedures • Attend team operational meetings and training to remain current with system and process changes • Provide users with instructions and best practices for systems, products, and services • Present information and advice on software licensing and compliance obligations such as the Data Protection Act • Ensure user assistance requests are handled promptly and effectively within agreed service levels • Provide personal advice and guidance so users effectively use available facilities • Follow ITGC and security policies for accessing and providing access to systems and applications • Educate colleagues on compliant and secure system access

🎯 Requirements

• Entry-level position; 0–3 years of experience required • Experience working in a service desk providing support to a complex customer base • Experience diagnosing and resolving IT-related support requests involving hardware, software, and applications • Good interpersonal skills • Well-organized, practical, and attentive to detail • Understanding of installing hardware and software; expertise in installation areas • Familiarity with relevant methodologies, tools, and techniques • Ability to quickly learn a new business area's objectives, structures, operations, and policies • Ability to determine and document IT and business partner requirements in business cases or requirements summaries • Ability to communicate complex technical information concisely, verbally and in writing • Intellectual curiosity and business acumen • Customer focus • High School degree OR equivalent professional certification OR equivalent work experience • Must comply with ITGC and security policies • Drug Free workplace

🏖️ Benefits

• Benefits start Day 1 for full-time colleagues with no waiting period • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Medical, dental, vision, disability, and life insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility-focused workplace