IT Help Desk

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AmeriSave Mortgage Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

💸 Finance

🏠 Real Estate

Finance • Real Estate

AmeriSave Mortgage Corporation is a leading online mortgage lender offering a variety of home financing solutions, including first and second mortgages, home equity loans, and refinancing options. With 20 years of mortgage experience, AmeriSave has served over 733,603 borrowers across 49 states in the U. S. The company prides itself on providing easy and fast mortgage processes with access to quick quotes and approvals, low rates, and secure rate locks. AmeriSave is committed to helping its clients achieve financial freedom and better financial positions through responsible home equity usage and effective mortgage solutions. The company is well-regarded for its excellent customer service and accessibility, offering support in multiple languages and emphasizing easy online interactions for customer convenience.

📋 Description

• Provide tier 1 level technical and procedural assistance via phone, email and chat • Diagnose and resolve technical hardware and software issues • Research issues using available information resources • Implement issue resolution and/or advise user on appropriate action • Follow standard help desk procedures • Log all help desk interactions • Redirect problems to tier 2 and tier 3 level support as required • Identify and escalate situations requiring urgent attention • Track and route problems and requests and document resolutions • Stay current with system information, changes and updates • Assist senior IT staff as needed

🎯 Requirements

• Bachelor’s degree preferred; some college coursework required • Working knowledge of Windows 11 • Working knowledge of Microsoft O365 suite • Ability to assist others with complex issues in a professional manner • Learning and initiative skills • Strong problem analysis and problem-solving skills • Attention to detail • Excellent written and verbal communication skills • High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet • Minimum internet speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use)

🏖️ Benefits

• 401(k) • Dental insurance • Disability insurance • Employee discounts • Health insurance • Life insurance • Paid time off • 12 paid holidays per year • Paid training • Referral program • Vision insurance • Referral bonuses