IT Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $124k - $138k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InStride Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $26M Venture Round on 2022-10

Consulting • Insurance • Healthcare

InStride Health is a provider of specialty outpatient care for pediatric anxiety and OCD, focused on children, teens, and young adults aged 7 to 22. The company offers a research-based clinical model developed at a Harvard-affiliated medical school. InStride Health provides a dedicated care team, personalized treatment plans including individual therapy, family therapy, exposure coaching, and medication management. They aim to help young people face their fears, build resilience, and support families. The service is covered by most major insurances and available in several states such as CT, MA, ME, NH, NJ, NY, OH, PA, RI, and VA.

📋 Description

• Run the IT Team operating rhythm, including sprint planning, standups, retrospectives, ticket hygiene, and SLA tracking. • Directly supervise and develop the IT support team. • Serve as the senior technical escalation point for complex troubleshooting, root-cause analysis, and IT operational standards. • Own enterprise identity and access management platforms, specifically Okta, including RBAC design, group architecture, SSO and SCIM integrations, and lifecycle provisioning automation. • Administer cloud collaboration platforms and mobile device management to ensure device compliance, zero-touch deployment, and macOS OS update strategy. • Manage cloud telephony and collaboration tools including Zoom, Zoom Phone, Slack, and Jira Service Management. • Automate recurring IT onboarding and access requests through self-service workflows. • Build IT operational reporting dashboards. • Reconcile software licenses against active headcount across SaaS applications. • Partner with Security on access reviews, least-privilege enforcement, endpoint/email security tooling, and IT audit evidence. • Implement and administer AI capabilities within IT operations while adhering to compliance standards. • Partner with HR, Clinical, Commercial, and Engineering stakeholders on onboarding/offboarding, decision-oriented meetings, runbooks, and end-user FAQs.

🎯 Requirements

• 5+ years of progressive experience in IT operations and systems administration, including direct people-management experience supervising, developing, and mentoring technical or support staff. • Deep technical mastery of enterprise identity administration, including RBAC design, SSO/SCIM integrations, and provisioning workflow automation. • Strong hands-on experience managing macOS fleets (~400 endpoints) using MDM and cloud collaboration platforms. • Proven track record of building operational reporting dashboards and structuring data into actionable metrics for leadership across ticket execution, SLA tracking, and license utilization. • Capable of operating within regulated healthcare or compliance environments (HIPAA, SOC 2), including running access reviews and audit evidence gathering. • Highly developed cross-functional communication and project delivery skills, with the ability to run decision-oriented meetings and write clear runbooks for technical and non-technical staff. • Experience or familiarity administering cloud telephony (Zoom Phone IVR/queues), Jira Service Management, or CRM tools (Zoho) is preferred. • Practical experience applying AI tools to operational workflows within a secure, compliant environment. • Direct experience with Iru (Kandji) and Google Workspace is a plus.

🏖️ Benefits

• 401k with match • Flexible PTO • Paid holidays • Paid service days • 4 week paid sabbatical • 12 week paid parental leave • Health benefits starting on your first day • Fully virtual work from home • Periodic in-person retreats