Customer Technical Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Exa Capital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💸 Finance

🏠 Real Estate

🌾 Agriculture

Finance • Real Estate • Agriculture

Exa Capital is a Brazilian alternative investment manager (gestora de investimentos alternativos) that offers a range of investment funds across asset classes. The firm originates and manages funds in real estate (FIIs and development projects), fixed income (active and systematic strategies targeting returns above local benchmarks), agribusiness financing and origination, infrastructure (through incentivized debentures), and sports & entertainment/media rights. Exa emphasizes active origination, risk management, regulatory governance, and provides solutions for individual investors, family offices and institutional/distribution partners seeking diversified exposure to Brazilian credit, real assets and specialty investments.

📋 Description

• Serve as the first point of contact for PrecisionCare users across phone, email, and other channels • Receive, investigate, and respond to support tickets, documenting each interaction clearly and thoroughly • Guide users on best practices and efficient use of PrecisionCare applications • Use screen sharing and remote support tools to walk customers through issues in real time • Diagnose and resolve software issues across multiple browsers, devices, and platforms • Distinguish between user error, software bugs, and enhancement requests, escalating when needed • Use Microsoft SQL Server Management Studio and Access to investigate and resolve data-related issues • Track open tickets through resolution, partnering with Development on bug fixes and product issues • Partner with Development and Account Management to improve the user experience • Identify user-experience friction points and recommend process, documentation, or product improvements • Contribute to training materials and internal documentation • Gather user feedback and relay it to the Manager of Customer Support • Contribute to reporting on support trends, common issues, and resolution times • Perform other duties as assigned

🎯 Requirements

• 2+ years of experience in customer support, technical support, or a related field • 1+ years of experience supporting Electronic Health Records (EHR) or other healthcare SaaS applications • Hands-on experience with SQL and Microsoft Access • High school diploma or equivalent • Strong written and verbal communication skills • Ability to translate technical concepts for non-technical audiences • Comfortable working with relational databases and writing basic SQL queries • Excellent organizational skills and attention to detail • Ability to manage multiple tickets and priorities at once • Self-motivated and resourceful • Ability to work independently or as part of a team • Proficient with Microsoft Office/365 applications • Preferred: Two- or four-year college degree • Preferred: Experience with HubSpot or another CRM • Preferred: Experience with Power BI • Preferred: Familiarity with HIPAA compliance and healthcare data privacy standards

🏖️ Benefits

• Fully remote work • Dedicated, private workspace suitable for handling confidential health information • Accessible hiring experience and accommodations during the hiring process