Customer Technical Support Specialist

Job not on LinkedIn

🕒 August 28

🇺🇸 United States – Remote

💵 $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Exa Capital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💸 Finance

🏠 Real Estate

🌾 Agriculture

Finance • Real Estate • Agriculture

Exa Capital is a Brazilian alternative investment manager (gestora de investimentos alternativos) that offers a range of investment funds across asset classes. The firm originates and manages funds in real estate (FIIs and development projects), fixed income (active and systematic strategies targeting returns above local benchmarks), agribusiness financing and origination, infrastructure (through incentivized debentures), and sports & entertainment/media rights. Exa emphasizes active origination, risk management, regulatory governance, and provides solutions for individual investors, family offices and institutional/distribution partners seeking diversified exposure to Brazilian credit, real assets and specialty investments.

📋 Description

• Serve as the first point of contact for PrecisionCare users, providing prompt, professional support across phone, email, and other channels • Receive, investigate, and respond to support tickets, documenting each interaction clearly and thoroughly • Guide users on best practices and efficient use of PrecisionCare applications • Use screen sharing and other remote support tools to walk customers through issues in real time • Diagnose and resolve software issues across multiple browsers, devices, and platforms • Distinguish between user error, software bugs, and enhancement requests, escalating when needed • Use Microsoft SQL Server Management Studio and Access to investigate and resolve data-related issues • Track open tickets through resolution, partnering with the Development team on bug fixes and product issues • Partner with Development and Account Management to improve the overall user experience • Identify user-experience friction points and recommend improvements to processes, documentation, or the product • Contribute to training materials and internal documentation • Gather user feedback and relay it to the Manager of Customer Support • Contribute to reporting on support trends, common issues, and resolution times • Perform other duties as assigned

🎯 Requirements

• 2+ years of experience in customer support, technical support, or a related field • 1+ years of experience supporting Electronic Health Records (EHR) or other healthcare SaaS applications • Hands-on experience with SQL and Microsoft Access • High school diploma or equivalent • Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences • Comfortable working with relational databases and writing basic SQL queries • Excellent organizational skills and attention to detail; able to manage multiple tickets and priorities at once • Self-motivated and resourceful, equally effective working independently or as part of a team • Skilled at building strong, trusted relationships with customers, colleagues, and partners • Proficient with Microsoft Office/365 applications

🏖️ Benefits

• Fully remote work • Full-time, permanent employment • Dedicated private workspace suitable for handling confidential health information • Accessible hiring experience and accommodations during the hiring process