IT Support Agent

🔥 16 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🏥 Healthcare

📦 Logistics

👥 B2C

Healthcare • Logistics • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Provide frontline level-one technical support to end users across all areas of the business • Troubleshoot and resolve or escalate hardware, software, application, and other IT support issues • Receive and handle support or fulfillment requests through calls, chat, service tickets, and other inbound interactions • Provide information and instructions to enable incident resolution • Allocate unresolved calls and tickets to the appropriate team • Maintain support records and advise relevant people of actions taken • Manage daily support incidents under direct supervision according to documented procedures • Attend team operational meetings and training • Provide users with system, product, and service instructions and best practices • Present information and advice on software licensing and Data Protection Act compliance obligations • Handle user assistance requests promptly and effectively to meet service levels • Provide personal advice and guidance so users can effectively use available facilities • Follow ITGC and security policies for system and application access • Educate colleagues on compliant and secure access usage

🎯 Requirements

• Entry-level position; 0–3 years of experience required • Experience working in a Service Desk providing support to a complex customer base • Experience diagnosing and resolving complex IT-related support requests involving hardware, software, and applications • Good interpersonal skills • Well-organized, practical, and attentive to detail • Understanding of installing hardware and software; expertise in installation areas • Familiarity with IT solutions, Information Systems concepts and practices, IT asset control, and relevant methodologies, tools, and techniques • Problem-solving ability within information and communications technology asset and information systems change contexts • Ability to quickly learn new business areas, including objectives, structures, operations, and policies • Ability to engage IT and business partners to determine requirements and document them in business cases or requirements summaries • Ability to communicate complex technical information concisely, verbally and in writing • Intellectual curiosity and business acumen • Customer focus • High School degree OR equivalent professional certification OR equivalent work experience • Must comply with ITGC and security policies

🏖️ Benefits

• Benefits start Day 1 for full-time colleagues • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility prioritized • Performance incentives offered for many roles

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