IT Support Agent

🔥 16 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🏥 Healthcare

📦 Logistics

👥 B2C

Healthcare • Logistics • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Provide frontline level-one technical support to end users across all business areas • Troubleshoot issues and gather information to resolve or escalate requests • Handle colleague support and fulfillment requests through calls, chat, service tickets, and other inbound interactions • Provide information for incident resolution and allocate unresolved calls or tickets appropriately • Maintain support records and advise relevant persons of actions taken • Manage daily support incidents under direct supervision according to documented procedures • Attend operational meetings and training on system and process changes • Instruct users on systems, products, and services using documentation and agreed procedures • Provide information and advice on software licensing and data protection compliance • Ensure user assistance requests are handled promptly and service levels are met • Follow ITGC and security policies for system and application access • Educate colleagues on compliant and secure use of system access

🎯 Requirements

• Entry-level position; 0–3 years of experience required • Experience working in a service desk providing support to a complex customer base • Experience diagnosing and resolving IT-related support requests involving hardware, software, and applications • Good interpersonal skills • Well-organized, practical, and attentive to detail • Understanding of installing hardware and software, with expertise in installation areas • Familiarity with IT solutions, information systems concepts and practices • Problem-solving within information and communications technology asset and change management • Knowledge of controlling IT assets, including acquisition, storage, distribution, movement, and disposal • Familiarity with relevant methodologies, tools, and techniques • Ability to learn a new business area's objectives, structures, operations, and policies • Ability to determine requirements with IT and business partners and document business cases or requirements summaries • Ability to communicate complex technical information verbally and in writing • Intellectual curiosity and business acumen • Customer-focused approach • High school degree OR equivalent professional certification OR equivalent work experience

🏖️ Benefits

• Benefits start Day 1 for full-time colleagues • Professional and personal growth opportunities • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Medical, dental, vision, disability, and life insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility prioritized • Performance incentives offered for many roles

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