Director, Product Design

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Replicant

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Replicant is a company that provides an advanced conversational AI platform designed to autonomously resolve customer service interactions. Their technology helps businesses enhance efficiency and customer satisfaction by resolving up to 80% of customer inquiries without the need for additional agents. The platform excels in reducing handle times, improving CSAT scores, and decreasing agent turnover. Replicant's solutions are utilized across various industries such as insurance, healthcare, consumer services, retail, and transportation. The platform is enterprise-grade, offering reliable, human-sounding AI interactions with sophisticated voice and transcription capabilities, ensuring accuracy and security for their clients.

📋 Description

• Lead Replicant's design practice and report directly to the VP of Product • Lead a team of three, including a Lead/Principal Product Designer and Conversation Design Lead • Own the end-to-end customer experience, from sales conversation and deployment through AI agent interactions and analytics • Define information architecture for the converging conversation intelligence and agent-building platform • Own the design system architecture, pattern language, usage rules, documentation, governance, and contribution model • Extend design influence across product managers, delivery engineers, and solutions engineers • Drive rapid prototype-and-validation loops with internal customers and contact center operators • Establish the research practice underlying product and conversation design • Bring product design and conversation design together • Remain approximately 80% hands-on and 20% focused on leading the design practice

🎯 Requirements

• Based in a US or Canadian timezone • 10+ years of product design experience • Experience leading or growing designers • Experience owning design for an enterprise or operational product • HCI or interaction-design foundation • Experience thinking across systems, journeys, and multiple interfaces • Experience driving organizational change through resistance • Product/business thinking and close collaboration with product management • Experience governing a design system, including contribution, documentation, and deprecation • Ability to identify opportunities and set priorities independently • AI-native design practice with adopted workflows or assets • Ability to lead people, give feedback, run critiques, develop designers, hire, and hold a position with executives and customers • Portfolio required • LinkedIn profile required • Legally authorized to work in the United States or Canada

🏖️ Benefits

• Company-wide offsites and smaller team gatherings • Conferences, books, and courses funded through a tech and learning stipend • Flexible remote work • Flexible vacations • Paid sabbatical after 5 years • Comprehensive benefits • Physical and mental well-being stipend • Competitive salaries • Equity in the company