Senior Service Systems, Infrastructure, and Analytics Manager

Job not on LinkedIn

🔥 9 minutes ago

🏈 Alabama, Alaska, +45 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $134k - $192k / year

⏰ Full Time

🟠 Senior

📉 Data Analyst

👻 Ghost score 0%

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Repligen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

💰 $600M Post-IPO Debt - Repligen on 2023-12

Manufacturing • Healthcare • Consulting

<Repligen Corporation> Repligen Corporation is a life sciences company focused on bioprocessing technology leadership, providing scalable hardware, consumables and software for development and manufacture of biologic drugs and advanced therapies. Its portfolio includes upstream intensification systems (XCell ATF, KrosFlo TFDF), tangential flow filtration devices (KrosFlo, TangenX), chromatography systems and resins (KRM, OPUS, affinity and ion exchange resins), single-use fluid management and mixing solutions (ProConnex, MixOne, FlexBiosys products), dialysis devices, and real-time process analytics and control software (PATsmart, SoloVPE, FlowVPX). Repligen supports production of antibodies, proteins, viral vectors, mRNA, pDNA and other emerging modalities, and offers services, configurators and cGMP-ready solutions for biopharmaceutical manufacturers.

📋 Description

• Partner with service leadership to define, document, and improve global service business processes, standards, and best practices • Translate business needs and user experiences into system requirements and scalable technical solutions • Lead the design, configuration, implementation, maintenance, and optimization of global service systems and infrastructure • Design, manage, and enhance integrations between Salesforce, SAP, internal service applications, reporting platforms, and other business systems • Develop and execute a service master data strategy • Build and improve dashboards, reports, and KPI frameworks for data-driven decision-making • Develop reporting and visualization solutions using Power BI, Tableau, and related tools • Create and manage data flows, queries, automations, and reporting structures • Partner with Service, IT, Commercial Operations, Finance, Quality, and Field Service teams • Provide technical guidance and business context to IT and development teams • Drive adoption of global processes, systems, and reporting methodologies • Develop training materials, user documentation, and support programs • Evaluate emerging technologies and analytics capabilities • Lead strategic initiatives from concept through implementation • Contribute to team development, process maturity, and long-term organizational success

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field • 7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines • Experience supporting field service, technical service, customer support, or equipment-based service organizations • Strong experience with Salesforce, SAP, Power BI, Tableau, and related business systems • Experience designing system integrations, APIs, data flows, reporting frameworks, and business process automation • Experience developing dashboards, KPIs, and analytics solutions • Strong understanding of data architecture, master data management, data governance, and data quality • Working knowledge of SQL, Python, Power Query, DAX, Power Automate, C#, HTML, or similar scripting and automation tools • Ability to translate business requirements into scalable technical solutions and measurable business outcomes • Experience leading cross-functional initiatives and influencing stakeholders across Service, IT, Commercial Operations, Finance, and Quality • Strong analytical, problem-solving, communication, and collaboration skills • Customer-focused mindset and commitment to continuous improvement

🏖️ Benefits

• Variable cash programs (bonus or commission) • Equity may be included for eligible roles • Paid time off • Health, dental, and vision benefits • Retirement benefits • Flexible spending accounts