Service Desk Analyst I

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🍑 Georgia – Remote

🍑 Georgia – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Republic Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

Consulting • Logistics • Environmental Solutions

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Provide first level end-user support and incident diagnosis for applications, endpoints, and infrastructure • Act as a single point of contact between end users and other IT resources • Document incoming interactions and resolutions • Manage ticket routing and incident resolution with other IT resources • Respond to interactions via phone, email, self-service, or chat • Fulfill incoming service requests • Diagnose and troubleshoot endpoint hardware, enterprise applications, locally installed software, and other standard technologies • Use the IT Service Management tool to document interactions and resolutions • Escalate incidents as required and monitor resolution progress through resolution • Keep the IT Service Desk team and management informed of new support issues • Research unresolved support issues using available resources and collaboration • Improve call handling, documentation quality, end-user experience, and resolution processes • Perform other job-related duties as assigned or apparent

🎯 Requirements

• High School Diploma or G.E.D. • Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products • Ability to communicate technical information to non-technical users • 1+ year of experience in a service desk, help desk, desktop support, or customer support role (IT preferred) • Experience working in a ticketing system (e.g., ServiceNow or similar) to log, categorize, route, and document work • Ability to translate technical steps into plain language for end users • Candidates must reside in the state of Georgia • This position is not sponsorship eligible

🏖️ Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)

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