Enrollment Processing Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $58k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Central Research, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🏛️ Government

Consulting • IT Services • Government

Central Research, Inc. (CRI) is a trusted government contractor specializing in IT services, contact center operations, financial recovery solutions, and program support for both government agencies and commercial organizations. With over 20 years of experience, CRI offers a range of services including IT infrastructure management, help desk support, IT security, software development, and records management, all while maintaining high service and security standards. The company is dedicated to optimizing performance, managing costs, and providing qualified personnel to meet the specific needs of its clients.

📋 Description

• Serve as the subject matter expert for enrollment processing activities within the Perkins Loan Servicing Program • Manage day-to-day enrollment processing workflow and ensure timely, accurate updates compliant with FSA requirements and federal regulations • Perform quality assurance reviews and identify trends, root causes, corrective actions, and operational improvements • Coordinate with educational institutions to resolve enrollment discrepancies and support reporting to NSLDS and servicing platforms • Support system enhancements, workflow improvements, and automation initiatives • Assist with audits, compliance reviews, and documentation requests • Supervise, coach, and provide technical support to team members handling complex enrollment processing • Assist with onboarding and training new staff • Monitor workflow, prioritize work, and help achieve service level agreements and production goals • Resolve escalated operational questions and complex processing issues • Investigate and resolve escalated borrower complaints related to enrollment reporting, account status, and servicing • Coordinate with internal departments and external stakeholders on complaint resolution • Review enrollment data and supporting documentation for completeness and accuracy • Ensure enrollment updates integrate into servicing systems and NSLDS; support reconciliation and data integrity • Prepare and analyze operational reports covering enrollment processing, quality, production, and complaints • Monitor key performance indicators and participate in continuous improvement initiatives • Document procedures, job aids, and best practices

🎯 Requirements

• High School Diploma or GED required • Must be a US citizen • Minimum 2 years of experience leading, coaching, or supervising employees in an operations environment • Minimum 3 years of experience in student loan servicing, enrollment processing, loan operations, quality assurance, compliance, or data management • Minimum 1 year of experience supporting regulatory audits, quality assurance reviews, and compliance examinations • Must be able to obtain and maintain a Department of Education 6C Security Clearance • Not in default on federal student loans • Demonstrated financial responsibility • No felony convictions within the past 7 years • Misdemeanor convictions within the past 7 years may impact eligibility • No non-medical collections totaling $7,500 or more • Experience with productivity metrics, quality standards, and service level agreements • Experience using Microsoft Excel for reporting, analysis, and data validation • Knowledge of the Telephone Consumer Protection Act, Consumer Financial Protection Bureau regulations, and applicable state laws and regulations • Ability to create presentations and provide staff training regarding performance • Ability to audit, review, and reconcile loan balances and payments • Ability to lead and coach a team • Proficiency in Microsoft Office applications • Fluent English reading, writing, and speaking • Strong presentation and facilitation skills • Bachelor's degree preferred; and/or equivalent combination of education and/or experience • Preferred: 3+ years of student loan servicing or education finance experience • Preferred: 2+ years of NSLDS reporting and enrollment management experience • Preferred: 2+ years of supervisory experience managing operational teams of 5 or more employees • Preferred: experience directing and managing teams on a student loan servicing contract • Preferred: expert Microsoft Excel and intermediate Microsoft Word knowledge

🏖️ Benefits

• Equal Opportunity Employer, including veterans and individuals with disabilities