APD Claims Adjuster – Rideshare

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Provide prompt, courteous, and high-quality customer service to policyholders and claimants • Answer customer calls, file claims, and resolve customer requests • Gather information to initiate claims and explain policy, coverage, and appropriate action • Manage claim inventory and establish and adjust initial reserves for potential exposures • Coordinate vehicle repairs and assist with rental reimbursement • Identify subrogation, salvage, total loss, and recovery opportunities • Ensure compliance with state regulations, policy provisions, and standard operating procedures • Communicate with involved parties and negotiate settlements with claimants, insureds, and attorneys within approved authority • Contribute to claims guidelines, best practices, and process improvements • Oversee outside investigative service providers • Collaborate with clients, client counsel, product, engineering, and investigative services • Resolve rideshare auto physical damage claims involving drivers and third parties • Participate in learning opportunities concerning claims, court decisions, guidelines, and policy changes

🎯 Requirements

• Bachelor's degree; lack of one should not stop applicants possessing the other qualifications • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license • Must hold an active New York adjuster's license or be willing and able to obtain one • Minimum of 3 years of concentrated Ride Share APD claims adjusting experience • Experience with first-party comprehensive and collision claims • Experience with third-party property damage and bodily injury claims • Experience with total loss and liability investigations • Ride Share (or TNC/Livery) experience required • Willing to obtain all licenses within 60 days, including completing state-required testing • Knowledge of state regulations, policy provisions, and standard operating procedures • Commercial experience preferred • Ability to analyze and evaluate complex data and make sound decisions according to established guidelines, policies, and procedures • Curiosity and motivation for problem solving and questioning the status quo • Desire to engage in learning opportunities and continuous professional development • Willingness to travel for client and claims needs

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment • Continuous professional development and learning opportunities • Remote-first environment