Claims Director – Rideshare

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🕒 May 7

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Develop and execute a comprehensive customer experience strategy aligned with Reserv’s mission and growth goals. • Define KPIs and performance metrics to drive satisfaction, retention, and overall experience quality. • Identify emerging trends and technologies to continuously evolve our claims experience. • Act as the voice of the customer in key business decisions. • Build, lead, and develop a high‑performing claims team. • Oversee recruitment, onboarding, coaching, and ongoing professional development. • Conduct regular performance evaluations and foster a culture of excellence, innovation, and accountability. • Serve as the escalation point for complex or sensitive customer issues, providing strategic guidance and resolution. • Use data, analytics, and customer feedback to identify pain points and implement improvements. • Partner with Product and Engineering to inform the development of tools, systems, and processes that enhance efficiency and outcomes. • Work closely with leaders across Claims Operations, Product, Engineering, and Marketing to drive customer‑centric initiatives.

🎯 Requirements

• Bachelor’s degree in business, marketing, communications, or a related field (advanced degree preferred). • 10+ years of experience in insurance claims across multiple lines; property and/or auto strongly preferred. • 5+ years of management experience, ideally leading remote teams. • Proven ability to deliver results, overcome obstacles, and drive continuous improvement.

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. • Technology is something that should make your life easier, not harder! • Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment