Technical Support Agent – Smart Home Technology

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Handle inbound technical support calls and emails from residents experiencing issues with their smart home devices • Troubleshoot common problems such as Wi-Fi connectivity issues, device pairing failures, and general setup questions • Walk residents through solutions clearly and calmly, adjusting your explanations to their level of comfort with technology • Log and manage all interactions accurately in CRM software • Handle both voice and email support channels, managing multiple tasks at the same time • Stay up to date with product changes and adapt to an evolving support environment

🎯 Requirements

• Strong verbal and written communication skills in English • At least 1 year of customer service experience, ideally in a role that handled both calls and emails • A genuine interest in technology and the confidence to troubleshoot device and connectivity issues • Good physical dexterity for working with smart home hardware during the hands-on training period • Experience with CRM software and solid general computer skills • A patient, methodical approach to problem-solving with the customer always in mind • The ability to manage your time and stay focused in a fast-paced remote environment • Comfort with basic financial and leasing terminology, as you will be working in a property management context • Currently residing in Mexico

🏖️ Benefits

• Training duration: 4 to 5 weeks (paid)