L2 Support Engineer

Job not on LinkedIn

🕒 January 22

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolve Tech Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Resolve Tech Solutions is a leading provider of digital transformation solutions specializing in SAP and ERP modernization, cloud services, and artificial intelligence. With over 25 years of experience, they help businesses integrate and modernize systems using their expertise in data engineering, big data analytics, and cybersecurity. Their services include SAP S/4HANA migration, cloud managed services across AWS, Azure, and Google Cloud, and implementation of Internet of Things technologies. Resolve Tech Solutions works with a range of industries including energy, retail, telecommunications, and government, offering end-to-end modernization projects to improve business intelligence and operational efficiency.

📋 Description

• Diagnose, troubleshoot, resolve, or provide root-cause analysis for complex hardware, software, and network incidents • Receive, prioritize, and manage support ticket workflows in ITSM systems in alignment with SLA/OLA thresholds • Proactively communicate with departments regarding service impacts • Create and maintain detailed technical issue and resolution documentation for the knowledge base • Participate in problem management initiatives and recommend solutions to reduce recurring incidents • Mentor Tier 1 technicians and reinforce knowledge transfer on emerging technologies and best practices • Escalate critical or unresolved issues to Level 3 support with detailed handover information • Support on-site and remote workforce environments across hybrid, multi-site, and distributed operating models • Collaborate with the Infrastructure team to optimize the end-user technology ecosystem and maintain business continuity

🎯 Requirements

• 3–5 years of Help Desk support experience, with at least 1–2 years in a Tier II capacity within an enterprise environment • Strong proficiency in Windows Server/Client OS (Windows, Linux, macOS), Active Directory, Azure AD/Microsoft Entra ID, M365/Microsoft Office, Azure Virtual Desktop/AVD, DHCP, DNS, VPN, ServiceNow, and NinjaOne • Strong analytical and problem-solving abilities to identify root causes of complex issues while using remote access tools • Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users • Focused mindset on delivering value-added engagement with end users at all touchpoints • Ability to manage multiple priorities, work independently with minimal supervision, and pivot rapidly in a dynamic support landscape while maintaining quality of service • Associate degree from an accredited institution with 3+ years of Help Desk experience OR high school diploma or GED equivalent with 5+ years of Help Desk experience substituted for a degree • CompTIA A+, Network+, or Security+ certifications preferred • Exposure to virtualization technologies including VMware, Hyper-V, and Citrix, and cloud ecosystems including Azure, AWS, and GCP