Bilingual Customer Service, Rebate Processing Specialist

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Resource Innovations

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

Energy • Software • Consulting

Resource Innovations is a women-led company that provides comprehensive energy transformation services and software. The firm is dedicated to advancing the clean energy transition through innovative energy solutions, focusing on demand-side management and enhancing sustainability for utilities and government entities. With a strong commitment to environmental, social, and governance (ESG) impacts, Resource Innovations delivers end-to-end services that improve customer engagement and operational efficiency, leading to significant CO2 emission reductions. The company operates extensively across North America, Europe, and the Pacific, positioning itself as a leader in the clean energy sector.

📋 Description

• Provides basic troubleshooting and recommend solutions • Data Entry - enters data into various database applications • Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered • Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents. • Communicates effectively as part of team approach with other departments in servicing customers. • Provides customer service activities such as responding to emails and phone calls. • Provides exceptional customer service and call handling in a customer centric environment. • Safeguards confidential customer information • May provide peer training to co-workers job shadowing support as assigned in area of responsibility • Willing to support any program within the department as assigned • Other duties as assigned

🎯 Requirements

• Minimum of a high school diploma or equivalent • Fluent in both English and Spanish • Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm • Minimum 6+ months of related work experience in a call center environment • Proficiency in 10-key data entry from computer keyboard. • Experience with various Microsoft programs, including Word, Excel, Access • Strong attention to detail • Strong organizational and prioritization skills and ability to multi-task • Excellent written and verbal communication skills • A positive and customer - friendly outlook • Able to follow directions as they are given • Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities. • Experience in a data entry processing and customer centric call center environment preferred. • Experience working in energy efficiency or utility fields a plus

🏖️ Benefits

• Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. • Competitive salaries based on a candidate's skills, experience, and qualifications for the position. • Discretionary annual bonus eligibility. • Comprehensive benefits package designed to promote health, financial security, and work-life balance. • Three weeks of paid vacation annually. • Paid holidays. • 401(k) retirement plan with employer match. • Medical, dental, and vision coverage. • Parental leave. • Employee assistance program. • Commuter benefits. • Additional supplemental offerings.