Senior Consultant, Customer Success – Delivery

🔥 18 minutes ago

🇺🇸 United States – Remote

💵 $122k - $209k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ReSource Pro

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

ReSource Pro is a company dedicated to serving the insurance industry by offering a variety of managed services aimed at improving business operations. With over 20 years of experience, ReSource Pro specializes in transforming insurance operations through solutions that include technology optimization, extending teams with skilled staffing, and enhancing processes for improved productivity. The company serves carriers, MGAs and wholesalers, as well as retail agents and brokers, helping them focus on profitability, compliance, and growth. ReSource Pro is recognized as one of the fastest-growing companies, known for its strategic and innovative approach to insurance services.

📋 Description

• Lead end-to-end business requirements activities from stakeholder workshops through validation and approval • Own scope, prioritization, dependency mapping, and change control with delivery leadership • Lead implementations from kickoff through go-live across client, internal, and third-party teams • Serve as the primary escalation point for delivery risks, issues, and client concerns • Advise client leadership as the insurance domain expert across policy, claims, billing, and underwriting • Mentor business analysts and consultants • Contribute to delivery standards and best practices • Own solution direction, business analysis leadership, and implementation oversight for strategically important client engagements

🎯 Requirements

• Bachelor’s or Master’s degree in Information Technology, Business, Engineering, or a related field, or equivalent experience • 10-15 years of experience in business analysis, consulting, insurance operations, or technology implementation • Hands-on insurance operations experience in claims, underwriting, policy, or billing strongly preferred • Proven experience leading complex system implementations • Demonstrated ability to engage senior stakeholders and executive leadership • Expert-level business analysis, facilitation, and stakeholder management skills • Strong analytical reasoning and structured problem-solving • Ability to lead complex, cross-functional initiatives independently • Comfortable navigating ambiguity and providing clear, structured guidance • Ability to travel up to 20% domestically • Technological proficiency and ability to learn, utilize, and navigate various external and internal systems • CPCU, AIC, CBAP, PMI-PBA, or similar insurance or analysis credentials preferred

🏖️ Benefits

• Annual bonus eligibility • 100% paid employee health insurance available on Day 1 • Medical, dental, and vision benefits on Day 1 • Internet stipend eligibility for remote positions • 401k with employer match, vested on Day 1 • HSA/FSA available • Employer-provided long-term and short-term disability • Generous PTO plan with paid holidays and floating holidays • Development and growth opportunities • Comprehensive wellness program and prioritization of employee health

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