Retention Express LLC
1 - 10 employees
🤝 B2B
☁️ SaaS
⚡ Productivity
B2B • SaaS • Productivity
Retention Express LLC is a company focused on enhancing customer experience and retention through outsourced customer service solutions. They specialize in full support custom customer experience (CX) services, failed payment recovery, and churn reduction strategies to retain customers and maximize revenue. Retention Express provides omni-channel support, business intelligence, and consulting services to a wide range of businesses, helping them manage revenue leakage and improve customer satisfaction. With a flexible and scalable approach, Retention Express aims to help businesses increase their net revenue retention and compete effectively in the market by offering superior customer experiences.
Customer Retention Specialist, Tier 1
🕒 April 8
🗣️🇪🇸 Spanish Required
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Retention Express LLC
1 - 10 employees
🤝 B2B
☁️ SaaS
⚡ Productivity
B2B • SaaS • Productivity
Retention Express LLC is a company focused on enhancing customer experience and retention through outsourced customer service solutions. They specialize in full support custom customer experience (CX) services, failed payment recovery, and churn reduction strategies to retain customers and maximize revenue. Retention Express provides omni-channel support, business intelligence, and consulting services to a wide range of businesses, helping them manage revenue leakage and improve customer satisfaction. With a flexible and scalable approach, Retention Express aims to help businesses increase their net revenue retention and compete effectively in the market by offering superior customer experiences.
📋 Description
• Take high call volumes daily • Resolve complex billing inquiries • Handle customer retention efforts • Facilitate refunds when necessary • Uphold customer care standards and meet KPIs • Work effectively as part of a team
🎯 Requirements
• College degree preferred • Proven experience in customer service • Excellent communication skills • Fluent in English; Spanish is a plus • Proficiency in customer support software and POS systems • Strong problem-solving abilities • Ability to work independently and as part of a team
🏖️ Benefits
• Paid time off • Flexible work arrangements
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