Bilingual Healthcare Customer Service Representative, English/Spanish

🕒 September 29

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 43%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 21 days.
• 24 open roles for a team of 38.
• No salary listed.

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RevCycle, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏥 Healthcare

💼 Consulting

💳 Fintech

Healthcare • Consulting • Fintech

RevCycle, Inc. is a healthcare services company specializing in revenue cycle management. They provide comprehensive solutions for healthcare collections and offer consulting and training services to enhance the efficiency of healthcare billing processes. With a focus on boosting revenue recoveries and improving patient satisfaction, RevCycle partners with healthcare organizations to streamline their financial operations and integrate seamlessly with various RCM platforms.

📋 Description

• Deliver exceptional and consistent customer experiences • Handle customer inquiries through inbound and outbound calls and written communication • Resolve complex billing and insurance issues for patients, law offices, insurance companies, and outside facilities • Resolve patient account balances that are aging but have not been sent for collections • Answer questions about deductibles, co-insurance, co-pays, denials, charge disputes, claim resubmissions, eligibility, and coding disputes • Review financial information and recommend payment options or assistance programs • Manage consumer objections and concerns and negotiate payment resolutions • Discuss payment resources and make referrals to clients when necessary • Use required scripts and guidelines to maximize recovery on each call • Maintain understanding of account requirements and related documentation • Document accounts with accurate notes and codes • Work within internal and client systems • Meet or exceed KPIs, including calls handled per hour, successful payment resolution, and call quality • Follow company and client policies, procedures, applicable laws, Core Values, and Strategic Anchors • Perform other duties as assigned based on business needs

🎯 Requirements

• Bilingual in English and Spanish • Prior work experience in a call center and healthcare customer service setting preferred • Familiarity with Artiva and Cerner Soarian preferred; EPIC experience is a plus but not required • Working knowledge of medical billing and coding preferred • Prior work experience in a medical office and/or general understanding of health insurance preferred • Clear verbal and written communication, proper grammar, and telephone etiquette • Ability to navigate multiple computer applications and databases • Moderate to advanced computer keyboard typing and navigation skills • Ability to communicate on the phone while navigating multiple computer systems simultaneously • Ability to overcome patient objections and negotiate payment successfully • Reliable and responsible; arrives on time and uses time productively and efficiently • Ability to manage oneself effectively in a work-from-home environment • Professional judgment and client business acumen • Ability to maintain confidentiality of sensitive personal information and Protected Health Information (PHI) • Ability to perform basic math calculations using addition, subtraction, multiplication, division, and percentages • Self-motivation and commitment to career success • High School Diploma or equivalent (GED) required

🏖️ Benefits

• Remote work or work from the Marshfield, WI office • Employee development and career growth opportunities • Opportunities for advancement to team lead or functional roles • Career goal discussions with department leadership, Human Resources, and/or company leadership

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